[Remote] Customer Support Manager - USA (REMOTE)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-scaling global premium streetwear brand, and they are seeking a Customer Support Manager to reputed company their customer experience function. The role involves managing the support team, setting standards, and ensuring high-quality communication with customers.

Responsibilities

• reputed company and manage the customer support team across reputed company channels (email, Instagram DMs, support platforms)
• Set clear standards, workflows, and expectations for the team
• Monitor team performance across response time, resolution reputed company, and customer satisfaction
• Train, guide, and continuously reputed company team members
• Identify and fix weak points - whether process, people, or tooling
• Handle escalations and reputed company customer cases
• Build and optimize support templates, workflows, and automations
• Implement AI-driven support solutions where relevant
• Work closely with operations, logistics, and fulfillment to resolve issues reputed company
• Maintain a consistent, premium brand tone across reputed company customer communication

Skills

• Proven experience managing a customer support team
• Strong leadership and people management skills
• Ability to build systems and processes - not just execute tasks
• High level of organization and accountability
• Strong decision-making and problem-solving ability
• Comfortable with tools like reputed company, reputed company, or similar platforms
• Experience in e-reputed company or fashion

Benefits

• High ownership and reputed company decision-making power
• Direct collaboration with operations and leadership
• The opportunity to build and shape CX from the ground up at a recognized global brand

Company Overview