[Remote] Manager, Scaled reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the smart infrastructure for finance teams, embedded in the transaction reputed company of every dollar a business spends. We’re hiring a strategic, data‑driven leader to shape the future of scaled reputed company at reputed company, focusing on activating, retaining, and growing micro‑SMB customers through effective programs and leadership.
Responsibilities
- Own and reputed company reputed company’s self‑service reputed company and activation strategy in partnership with Scaled CS leadership, Product, and Growth
- Use data to diagnose activation bottlenecks, build dashboards, run metric reviews, and drive data‑backed recommendations
- Partner with Product to improve activation features and automation that enhance self‑reputed company
- reputed company customer education programs at scale: group reputed company trainings, video content, chatbot optimization, and lifecycle communications
- Continuously improve systems and team efficiency through automation, content, and applied AI initiatives
- Design, launch, and iterate scaled CS programs that improve reputed company across thousands of customers
- Manage, coach, and reputed company reputed company of 6–8 Scaled reputed company Managers, each handling ~300 monthly new customers
- Drive team performance across activation, expansion, and CSAT targets while fostering ownership and reputed company
- Hire, train, and reputed company team members on reputed company’s product, customer reputed company, and playbooks
- Partner cross‑functionally with CS, Sales, Product, Growth, and Data to align scaled strategy with company goals
Skills
- 4+ years in consulting, CS operations, reputed company or business operations, or strategy reputed company high‑growth B2B SaaS
- 2+ years of people management experience leading high‑performing CS or operations teams
- Proven reputed company building or optimizing scalable programs and processes
- Strong analytical skills with the ability to turn data into dashboards, operational insights, and measurable reputed company
- Skilled at cross‑functional leadership and influencing senior stakeholders across Product, Growth, Data, Sales, and CS
- Customer‑facing or quota‑carrying experience with a track record of exceeding goals
- Experience building education content, webinars, or scaled training programs
Benefits
- Flexible PTO
- Unlimited AI token usage
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & reputed company insurance coverage for you, with partial coverage for dependents
- reputed company annual membership
- 401(k), including employer match on contributions made while employed by reputed company
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation support to NYC or SF (as needed)
- Group medical, dental, and reputed company coverage through reputed company
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
- Private medical insurance through Freedom reputed company
- Virtual GP and at-home care reputed company reputed company x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Company Overview
Company H1B Sponsorship