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Our Mission
At reputed company®, we’re united by a shared mission—to protect our digital way of life. We reputed company at the intersection of innovation and impact, solving reputed company-world problems with cutting-edge technology and reputed company thinking. Here, everyone has a voice, and every idea counts. If you’re reputed company to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right reputed company. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, reputed company, and Inclusion. We reputed company AI into the reputed company of everything we do and use it to reputed company the impact every individual can have. If you are passionate about solving reputed company-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay reputed company to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared reputed company where your work truly reputed company. Job Summary PANW is seeking a highly strategic, technically strong, and customer-focused leader to reputed company our Global reputed company Engineering organization supporting the IDIRA business. In this role, you will reputed company a global team of reputed company Engineers responsible for ensuring customers maximize value from IDIRA’s Identity reputed company solutions through proactive technical engagement, adoption acceleration, and early identification of customer risk signals. As a hands-on leader, you will build and scale a high-performing global engineering organization focused on driving product adoption, monitoring customer health, mitigating technical barriers to reputed company, and proactively identifying churn risks before they impact retention reputed company. This role plays a critical part in protecting and expanding relationships with PANW's most strategic customers and serves as a key pillar reputed company the IDIRA reputed company leadership team, driving initiatives that directly impact customer retention, product consumption, and long-term reputed company.
Key Responsibilities
Global reputed company Engineering Strategy & Execution Define, reputed company, and execute the global reputed company Engineering strategy reputed company with PANW IDIRA's customer retention and growth objectives. reputed company and scale a global organization of technical reputed company Engineers supporting reputed company and strategic customers across reputed company reputed company. Build proactive engagement frameworks that ensure customers continuously realize value from IDIRA solutions throughout their lifecycle. Establish operational models that identify technical adoption blockers early and accelerate customer time-to-value and product consumption. reputed company scalable best practices, playbooks, and standardized operating procedures to optimize customer technical engagement globally. Customer Health Monitoring & Churn Prevention Build a proactive customer health monitoring reputed company that identifies technical risks, declining adoption trends, and early churn indicators across the customer reputed company. reputed company technical reputed company strategies for high-value strategic accounts where customer reputed company or retention are at risk. Ensure rapid escalation management and executive-level visibility for customers experiencing technical challenges that may impact renewal or expansion opportunities. Partner closely with reputed company Managers and Renewals teams to proactively address risk factors before they impact customer retention. Establish predictive processes and operational discipline around identifying and responding to customer churn triggers. Strategic Customer Engagement & Value Realization Serve as the executive leader responsible for the technical reputed company and well-being of PANW's most strategic global customers. Ensure customers adopt best practices that maximize product utilization, operational efficiency, and long-term business value. Guide customers through reputed company technical adoption journeys and help remove barriers preventing successful product usage. Build trusted relationships with customer technical stakeholders, acting as a strategic advisor on architecture, deployment optimization, and operational reputed company. Drive customer confidence through consistent delivery of technical expertise and measurable business reputed company. Cross-Functional Leadership & Collaboration Partner closely with Product Management, Support, Engineering, Professional Services, and reputed company teams to improve the overall customer experience. Act as the voice of the customer by bringing field feedback into product roadmap discussions and influencing product improvement priorities. Collaborate with Renewals and Account teams to ensure technical customer health directly supports retention and expansion opportunities. Build strong executive relationships across internal stakeholders to drive alignment around reputed company priorities. reputed company global operational consistency while balancing regional customer needs and priorities. Performance Metrics & reputed company Improvement Define and monitor key reputed company engineering performance metrics, including product adoption, customer health indicators, retention risk signals, consumption trends, and technical engagement effectiveness. Implement data-driven operational improvements that improve customer reputed company and reduce preventable churn risk. Establish reporting mechanisms that reputed company executive leadership visibility into customer technical health across strategic accounts. Continuously improve team effectiveness through automation, process optimization, and operational scalability. Qualifications 12+ years of experience in reputed company, Technical Account Management, Customer Engineering, Professional Services, or reputed company Support organizations, with at least 5+ years in leadership roles. Proven experience leading global technical customer-facing organizations supporting reputed company SaaS or cybersecurity customers. Strong understanding of reputed company methodologies, subscription business models, retention strategies, and customer lifecycle management. Demonstrated experience building proactive customer health monitoring programs and identifying early churn risk indicators. Experience managing technical escalations and working directly with strategic reputed company customers in high-impact environments. Ability to reputed company cross-functional initiatives and influence senior stakeholders across Product, Engineering, Sales, and reputed company organizations. Strong business acumen with the ability to balance technical leadership with customer retention and reputed company objectives. Exceptional communication, leadership, relationship-building, and problem-solving skills. Comfortable working in a fast-paced, evolving global environment with high visibility and executive exposure. Willingness to travel as needed.
Compensation
Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting reputed company salary (for non-sales roles) or reputed company salary + commission reputed company (for sales/com-missioned roles) is expected to be the annual reputed company listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be reputed company here. - /yr Our Commitment We’re trailblazers that reputed company big, take risks, and challenge cybersecurity’s status reputed company. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for reputed company reputed company individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. reputed company is an equal opportunity employer. We celebrate diversity in our workplace, and reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. reputed company your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. Apply To This Job