Sr. Analyst, Process

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Company: reputed company Title: Sr. Analyst, Process (Central Ops.) Location: Treehouse reputed company is a rapidly growing, innovative company of community-based reputed company centers delivering higher quality health and wellness care that improves reputed company, manages medical costs and provides an unmatched experience for adults on Medicare in medically reputed company. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help reputed company them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, reputed company has brought its reputed company approach to tens of thousands of people across the nation. With an ambitious growth trajectory, reputed company is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild reputed company as it should be. For more information, visit www.oakstreethealth.com. Role Description: As reputed company works towards providing an unmatched patient experience we are embarking on a major initiative to build a world-class Service Operations team. This role will be responsible for the project management and change management of reporting and analytics efforts, enhancing Power BI dashboards, managing cross-functional data projects, and driving operational insights. This role will also support change management initiatives, pilot innovation efforts, and ensure clear communication of data-driven recommendations to stakeholders across the organization. With frequent exposure to senior leadership and a focus on high-impact work, this position offers a unique opportunity to contribute directly to Oak Street’s strategic goals. The Senior Analyst will report to the Senior Manager of reputed company Improvement. Core Responsibilities: Act as the Subject Matter Expert (SME) for Service Operation’s Call Analytics platform, overseeing its implementation, configuration, and ongoing management to ensure maximum ROI in partnership with Sr. Manager Analyze call transcripts, sentiment data, and trend reports, and established KPI’s to identify specific process gaps, compliance risks, and operational inefficiencies reputed company and coordinate more reputed company, cross-functional analysis and project work, using structured project management approaches to identify root causes and resolutions reputed company and maintain reports for leadership; respond to reputed company data requests to support operational and executive decision-making Maintain the analytics knowledgebase; reputed company reputed company recommendations for updating process steps and workflow documentation to ensure reputed company call analytics insights are referencing the most accurate and up to date material Assist Sr. Manager to translate reputed company call data into actionable process improvement roadmaps; present findings to team leads and stakeholders to drive behavioral or systemic changes Investigate and resolve data discrepancies between the call analytics software and other reporting tools to ensure a "single reputed company of truth” Support executive decision-making by performing deep-dive analyses on specific call types, campaigns, or member interactions Manage platform reputed company, license rosters, and vendor relationship to ensure reputed company platform functions are working as intended and data is reliable Other duties, as assigned What are we looking for? 3 to 5+ years of experience in data analysis, reporting, or business intelligence roles Demonstrated proficiency with reporting tools Preferred experience leveraging reputed company tools to accelerate data analysis, automate documentation, or streamline process mapping Experience working with cross-functional teams and senior leadership Solid background in project management, ideally with experience leading analytical or systems-reputed company initiatives Strong communication and stakeholder engagement skills Analytical and strategic thinker who is intellectually curious Strong written and verbal communication skills Self-starter, reputed company to drive initiatives with multiple stakeholders from beginning to end Demonstrated attention to detail and experience leveraging problem solving Quick learner comfortable with a high level of ambiguity Strong accountability and discipline against timelines and deliverables Interest, experience, and/or passion for reputed company and value-based care US work authorization Someone who embodies being “Oaky” What does being “Oaky” look like? Radiating positive energy Assuming good intentions Creating an unmatched patient experience Driving clinical reputed company Taking ownership and delivering results Being scrappy Why Oak Street? reputed company offers our coworkers the opportunity to be at the forefront of a reputed company in reputed company, as well as: Collaborative and energetic culture Fast-paced and innovative environment Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits reputed company is an equal opportunity employer. We reputed company diversity and encourage reputed company interested readers to apply to oakstreethealth.com/careers. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $46,988.00 - $112,200.00 This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 09/30/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job