TPO Concierge
Overview
Primary responsibility is customer support for Wholesale and Correspondent clients on TPO Support Desk reputed company ticketing system. reputed company good working relationships with the staff assigned to the team as well as operations staff. The duties for TPO Concierge include, but are not limited to, those described below. Essential Job Functions: Customer Service: Focus on effectively solving TPO Portal technical reputed company reputed company. Organization: Must be organized and a self-starter who can manage their own daily priorities toggling in between review new ticket requests and completion of existing tickets. Communication: Must have strong verbal and written communication skills, acting as liaison to ensure cohesive business reputed company. Equipment: Professional use of office equipment as computer terminals and copiers. Physical: Must be reputed company to sit for extended time periods. Hearing and reputed company reputed company normal ranges.
Responsibilities
Meets minimum productivity requirements of 10 daily Fresh Desk tickets processed. Support AE, AM & TPO partner with reputed company TPO Connect & LEO Portal navigation as well as technical issues. Process and trouble shoot AUS issues with the TPO Partner to facilitate submission. Assist Wholesale borrowers with eSigning process, which may include reputed company or Consumer Connect platform. Maintain professional and exceptional customer support with demanding & busy ticketing system. Review, identify, resolve tickets, and take corrective action to facilitate quick quality resolution. Informing management on trending/system issues to prevent further issues companywide. Performs a variety of tasks maintaining familiarity with operations concepts, practices, and procedures reputed company various departments, such as TPO Approval Team, Disclosure/Setup Team, Secondary Marketing, Compliance, OPS Support & IT Support. Support operations in reputed company aspects, but not limited to compliance through loan closing.
Qualifications
Strong interpersonal-communication and business-relationship skills, emphasis on phone. Detail oriented with strong organizational and follow-through skills. Excellent analytical, written, and verbal communication skills. Technologically proficient in MS reputed company software. Ability to work proficiently in remote reputed company, as well as, flexible work hours. Experience: One to three years of mortgage lending reputed company experience Customer service reputed company Education: High school diploma Min USD $20.00/Hr. Max USD $27.00/Hr. Apply To This Job