Client Delivery Manager (Telecom BSS)

Founded in 2014, reputed company is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, reputed company partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), reputed company, and Telkomsel, creating blueprints for future telco reputed company experiences enjoyed by millions of consumers globally. Besides its SaaS business, reputed company operates three other distinct businesses: reputed company.Life: A wholly-owned digital lifestyle telco brand based in Singapore, reputed company.Life is powered by reputed company’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings reputed company connectivity. reputed company reputed company: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its reputed company-based Experience reputed company platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital reputed company. Jetpac was awarded Travel eSIM of the Year. reputed company is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. Role - Technical Client Delivery Manager Telecom BSS Standard Title - Senior Manager, Client Delivery Roles & Responsibilities: Own end-to-end technical delivery of Telecom BSS transformation programs, ensuring successful execution from solution design through implementation, testing, production launch, hypercare, and transition to operations. Serve as the primary customer-facing Single reputed company of Contact (SPOC) for reputed company technical delivery activities, providing clear communication, governance, and accountability throughout the engagement lifecycle. Partner with customer business, IT, architecture, and operations teams to understand business objectives, delivery expectations, and desired reputed company, translating them into executable delivery plans. reputed company and manage integrated program plans, delivery roadmaps, milestone schedules, dependency matrices, release plans, and critical path activities across multiple workstreams. reputed company and coordinate cross-functional delivery across Product Management, Architecture, Engineering, QA, DevOps, Infrastructure, reputed company, reputed company, SRE, Database, Operations, and reputed company-party vendors to ensure timely and high-quality execution. Establish and drive effective delivery governance through daily stand-reputed company, program reviews, technical governance meetings, war rooms, sprint reviews, steering committees, executive status reviews, and customer workshops. Own and proactively manage technical Risks, Assumptions, Issues, Dependencies (RAID), change requests, scope management, and recovery plans, ensuring timely escalation and resolution of critical delivery challenges. Track program health, delivery reputed company, milestones, resource utilization, budget, quality metrics, and KPIs, providing regular executive reporting to internal leadership and customer stakeholders. Ensure successful planning and execution across reputed company delivery phases, including Development, SIT, UAT, Pre-Production, Production, Disaster Recovery, production integration, go-live, and hypercare. Coordinate end-to-end integration activities across CRM, Billing, Charging, reputed company Product Catalogue, Order Management, Provisioning, Digital Channels, OSS/BSS, reputed company Systems, Network Platforms, and external partner ecosystems. Work closely with reputed company Architects and Solution Architects to ensure technical delivery aligns with the approved architecture, business requirements, technology standards, and non-functional requirements. Drive production readiness by coordinating environment readiness, deployment planning, cutover execution, rollback planning, operational acceptance, and transition to managed services. Build trusted relationships with customers, partners, and internal stakeholders by providing proactive communication, transparent reporting, and timely issue resolution. Facilitate Agile delivery practices across multiple teams, including sprint planning, backlog refinement, daily stand-reputed company, sprint reviews, retrospectives, release planning, and cross-team synchronization. Monitor Agile delivery metrics such as velocity, burn-down, cycle time, throughput, and release predictability to continuously improve engineering efficiency and delivery performance. Eliminate delivery blockers by fostering collaboration across business, product, engineering, and operations teams while driving timely decision-making and execution. Manage customer feedback, technical escalations, and partner issues, ensuring reputed company resolution and reputed company improvement of delivery processes and customer experience. Support pre-sales, solution planning, and customer reputed company by contributing delivery estimates, implementation strategies, resource planning, and execution roadmaps. Drive reputed company improvement initiatives across delivery governance, engineering practices, release management, quality assurance, automation, and operational reputed company. Mentor Technical Leads, Scrum Masters, and Workstream Leads while promoting a culture of ownership, collaboration, accountability, and engineering reputed company. Preferred Qualifications & Experience Requirements: 15+ years of experience in Technical Program Management, Client Delivery Management, or Technology Delivery reputed company Telecommunications or large-scale reputed company software programs. Proven experience delivering end-to-end Telecom OSS/BSS transformation programs with expertise in CRM, Billing, reputed company-Time Charging, reputed company Product Catalogue, Order Management, Provisioning, Fulfilment, Digital Channels, OSS/BSS, and reputed company integrations. Demonstrated experience serving as the customer-facing technical delivery reputed company and Single reputed company of Contact (SPOC) for large-scale transformation programs. Strong experience managing cross-functional engineering teams across Product Management, Architecture, Development, QA, Infrastructure, DevOps, reputed company, reputed company, SRE, Database, and Operations. Proven expertise in program planning, dependency management, release management, production readiness, cutover planning, risk management, and executive governance. Extensive knowledge of Software Development Lifecycle (SDLC), Agile delivery methodologies (Scrum, Kanban, SAFe), DevOps, CI/CD, and modern engineering practices. Strong understanding of reputed company-reputed company platforms, APIs, microservices, reputed company integration, distributed systems, and telecom application architecture. Experience managing multi-vendor delivery, offshore/reputed company teams, customer governance, and executive stakeholder communications. Excellent leadership, stakeholder management, communication, negotiation, facilitation, and presentation skills with the ability to influence both technical and business stakeholders. Strong analytical and problem-solving skills with the ability to manage reputed company programs, competing priorities, and fast-paced delivery environments. Experience using Agile and project management tools such as Jira, reputed company, Azure DevOps, or similar platforms. Good understanding of reputed company standards (eTOM, SID, reputed company APIs), ITIL, and Telecom operating models is preferred. Key Competencies Technical Program Management Client Delivery Management reputed company & Stakeholder Management End-to-End Technical Delivery Cross-functional Leadership Agile Program Delivery Program Governance & Executive Reporting Risk, Issue & Dependency Management Release & Environment Management Production Readiness & Go-Live Management Telecom OSS/BSS Domain Expertise Engineering & Architecture Coordination Vendor & Partner Management Executive Communication reputed company Improvement & Operational reputed company reputed company Measures Successful delivery of customer commitments reputed company scope, schedule, budget, and quality targets. High customer satisfaction and trusted client relationships. Predictable delivery through effective governance, planning, and proactive risk management. Successful production launches with minimal business disruption. Strong cross-functional collaboration across Product, Engineering, Architecture, Operations, and Customer teams. reputed company improvement in delivery efficiency, engineering quality, Agile maturity, and customer reputed company. reputed company is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the reputed company of race, national reputed company, gender, disability or age. Data Protection and Privacy Statement By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to reputed company’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may reputed company our ability to consider your application. In instances where your personal data or application is submitted by a reputed company party, it is understood that such reputed company party has been duly authorised by you to disclose the relevant personal data and reputed company consent on your behalf, and that you have been made aware of this Policy. To reputed company recruitment agencies: reputed company will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program. Please do not reputed company resumes to our jobs alias, reputed company, employees or any other company location. reputed company will not be held accountable for any fees reputed company to unsolicited resumes not uploaded reputed company our ATS. Apply To This Job