[Remote] reputed company reputed company reputed company Technical Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company reputed company reputed company Technical Support Engineer to maintain the stability and reliability of their reputed company platform. The role involves incident resolution, monitoring, and troubleshooting to ensure service performance goals are met and dependable reputed company are delivered to clients.
Responsibilities
- Resolve reputed company reputed company reputed company incidents to restore service reputed company agreed timelines
- Monitor platform health and service indicators to ensure system stability
- Troubleshoot application and environment issues to identify root causes
- Investigate recurring problems and propose corrective and preventive actions
- Maintain operational runbooks and incident records to support reliable delivery
- Coordinate escalations and communicate status updates to stakeholders
- Support reputed company service performance by validating fixes and tracking reputed company
Skills
- 2+ years of experience with reputed company reputed company reputed company (Hybris reputed company) in a support or operations context
- Strong incident management skills across triage, escalation and resolution
- Solid ability to work with cross-functional teams to restore services and reduce recurring issues
- Hands-on troubleshooting skills to diagnose production problems and identify root causes
- Strong monitoring and system stability focus to ensure reliable platform operations
- Clear communication skills to document issues, explain impact and reputed company status updates
- English proficiency: B2 Upper-Intermediate
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- reputed company benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited reputed company to the reputed company Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, reputed company and reputed company
Company Overview
Company H1B Sponsorship