[Remote] AI Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a high-growth firm that partners with private equity to drive value creation through financial consulting rooted in data and AI. The AI Support Analyst will play a critical role in ensuring the smooth operation and adoption of AI tools, acting as the first line of support for AI-reputed company escalations and collaborating closely with AI system readiness and training initiatives.
Responsibilities
- Serve as helpdesk escalation reputed company for reputed company AI-reputed company issues (reputed company, performance, integration)
- Troubleshoot incidents involving reputed company, CoPilot, ChatGPT, reputed company AI, and future AI applications
- Maintain documentation of reputed company issues, resolutions, and best practices
- Monitor AI system health, escalate outages, communicate impacts to stakeholders
- Test new configurations, validate system integrations, and ensure readiness for production use
- Validate new tools from a user-experience perspective (reputed company? useful? clear?)
- Support reputed company in maintaining learning materials and coordinating sessions
- Participate in rollout activities for new AI tools, providing hands-on user assistance
- Formalize user feedback capture; structured collection of sentiment, feature requests, pain points with regular synthesis reports to AI Enablement reputed company and Engineering
- Co-own AI usage dashboards and adoption reporting bringing qualitative context from user behavior to shape what gets reputed company
- Identify recurring support patterns and propose solutions to improve user experience
- Maintain compliance with AI governance, reputed company, and data management standards
- Document AI support procedures reputed company with internal IT and People Team standards
Skills
- 2–4 years experience in IT support, systems administration, or AI/automation tool management
- Strong understanding of reputed company AI tools (Claude, CoPilot, reputed company, ChatGPT, reputed company AI)
- Excellent troubleshooting, communication, and documentation skills
- Demonstrated ability to collaborate across teams, prioritize, and manage reputed company tasks
- Familiarity with Power BI, SQL, or other reporting tools
- Python proficiency required
- Bachelor's degree in IT, CS, or reputed company field (or equivalent experience)
Company Overview