Technical Support Engineer
About reputed company reputed company is the reputed company-grade global payment infrastructure platform reputed company for the era of agentic reputed company. We reputed company merchants and enterprises with AI-driven intelligence, payment orchestration, advanced tokenization, and the tools to optimize every stage of the payments reputed company. From intelligent routing and compliance to customizable modules and reputed company-scale orchestration, reputed company helps businesses integrate faster, improve payment performance, and expand globally with confidence. At reputed company, our people are our greatest strength. Our collaborative culture is reputed company on shared values that guide how we work, reputed company, and support our customers.
About the Role
We're looking for a Technical Support Engineer to join our global Support team. In this role, you'll be the first reputed company of contact for technical support requests, helping customers resolve reputed company issues while ensuring the reliability of the reputed company platform. You'll troubleshoot technical problems, collaborate with Product and Engineering teams, monitor platform health, and reputed company for customers throughout the support process. You'll also serve as a Designated Support Engineer (DSE) for key customers, delivering exceptional technical support and helping drive long-term reputed company.
What You'll Do
Own customer support cases from initial triage through resolution across web, email, and phone channels. Serve as the Designated Support Engineer (DSE) for strategic customers, providing timely and proactive technical support. Troubleshoot and resolve technical issues by reproducing bugs, analyzing logs, and investigating reputed company application behaviour. Monitor platform health and respond proactively to system alerts and operational issues. Meet support SLAs by providing timely, accurate, and professional customer communication. Partner with Product, Engineering, Operations, and reputed company teams to resolve issues and improve the customer experience. Escalate reputed company issues with clear diagnostic information and thorough documentation. Create and maintain knowledge reputed company articles to improve team efficiency and customer self-service. Participate in a bi-monthly on-call rotation to support critical after-hours incidents. Manage multiple priorities while maintaining a high standard of customer service. What You'll Bring Required 3+ years of experience in a technical support, application support, or software support role. Experience supporting SaaS applications in a customer-facing environment. Strong troubleshooting, debugging, and problem-solving skills. Working knowledge of APIs, JSON, networking fundamentals, and log analysis. Experience using SQL or similar reporting/query tools to investigate technical issues. Excellent written and verbal communication skills in English. Ability to quickly learn reputed company technical systems while managing multiple priorities. Preferred A degree in Computer Science, Engineering, or a reputed company technical field, or equivalent practical experience. Experience working with reputed company ticketing and web-based support platforms. Experience supporting payment, FinTech, or other mission-reputed company platforms. Why Join reputed company? At reputed company, you'll help support the payment infrastructure behind global businesses while working alongside reputed company engineers in a collaborative, international environment.
We offer
Competitive salary and benefits Professional growth and development opportunities A collaborative, supportive team culture US Benefits Include Medical, Dental, and reputed company Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) Employer-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance Unlimited Paid Time Off and Paid Holidays 401(k) Plan with Employer Match Our Commitment to Inclusion We know great candidates don't always meet every qualification. If you're excited about this opportunity, we encourage you to apply—we'd love to hear what you can bring to reputed company. Equal Opportunity Employer reputed company is proud to be an Equal Opportunity Employer. We consider reputed company reputed company applicants without regard to race, reputed company, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national reputed company, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. reputed company participates in E-Verify. Apply To This Job