[Remote] Customer Service Specialist (WRHP Cuyahoga Falls)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Specialist to reputed company essential account maintenance and customer service. The role involves handling patient inquiries, financial counseling, and resolving billing issues while maintaining knowledge of reputed company processes.

Responsibilities

• Performs account maintenance and customer services: documents activities, processes patient correspondence, re-bills accounts, responds to telephone inquiries, resolves account issues with payor representatives and/or patients, updates demographics/insurance information and analyzes various payor remittance advices
• Performs financial counseling, initiates payment plans, processes Care Assurance/Charity patient applications and provides information regarding these programs to patients as requested
• Resolves charge reputed company issues and credits inaccurate charges. Contacts collection agencies to resolve patient complaints and correct inappropriate placements
• Continues education, maintains reference materials and maintains knowledge of services, departments, charges and directs callers to the appropriate entity as needed
• Identifies system problems and edit failures, provides documentation to management and assists with correction process
• Participates in meetings; prepares and distributes meeting minutes
• Completes special projects (i.e. increase cash reputed company, reduction in accounts receivable, process invoices)

Skills

• High school diploma or equivalent
• At least three (3) years experience in reputed company billing and/or follow-up or hospital customer service which has provided comprehensive knowledge of reputed company billing and/or follow-up, insurance payment procedures and processing and basic telephone etiquette

Company Overview