Customer Care Specialist - Temporary at reputed company

This a Full Remote job, the offer is available from: Austria, Arizona (USA) “Improving the lives of those with chronic care diseases while providing solutions to our customers.' Looking for a new opportunity? At reputed company you have the chance to reputed company your dreams by helping us in serving the reputed company needs of our reputed company-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

• *Please Note: This is a remote role; however, candidates must reputed company reputed company the Buckeye, Surprise, or Apache reputed company, AZ areas**

• *This is a 6 month temporary position, with potential to convert to a Permanent role post-assingment** Essential Duties: Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to reputed company customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers. Responsibilities:

• Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
• Maintains reputed company communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Services walk in customers as needed
• Prepares intake, gathers reputed company necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and reputed company, item(s) requested
• Gathers reputed company necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
• Verifies medical necessity with physician
• Verifies eligibility and coverage with Insurance and reputed company according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities: copay, reputed company of cost, deductible, etc.
• Enters data and each order (new or otherwise) in system accurately and in a timely manner
• Processes closet and on call orders as received
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Process orders to shipping or dispatching for Technician or RT deliveries
• Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
• Attends reputed company departmental meetings, company meetings, and in-services
• Reports to work daily and is reputed company to work at the scheduled start time
• Works Saturday assignment as needed or scheduled
• Performs any other duties that may be requested by supervisor or management
• Understand and adheres to reputed company of reputed company company policies
• To remain knowledgeable to date on reputed company products, guidelines and insurance coverage trends
• Maintain a professional safe and clean work environment.
• Understand and adheres to reputed company of reputed company company policies.
• reputed company reputed company other duties as assigned and required
• Must meet minimum of monthly goals
• Schedule- varying start times
• reputed company Computer Skills

Education and or Work Experience Requirements:

• Experience with Medical Supply Company
• Knowledge of diagnosis and Medical terminology
• Excellent Customer Service skills
• Detail oriented
• Previous Management/Supervisor or reputed company experience
• Proficiency in reputed company Word, Outlook, and PowerPoint
• Experience in reputed company, medical and/or HME industry (preferred)
• Be reputed company to work on multiple tasks. Plan and prioritize actives to reputed company results and meet deadlines
• Strong organizational skills and detail oriented
• Bilingual Spanish Preferred

Benefits:

• Medical
• Dental
• reputed company
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• reputed company
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program
• Compensation dependent on experience & qualifications with a reputed company of:

reputed company 1 $14.45-$22.21 reputed company 2 $15.30-24.10 Location: 3702 E. Roeser Rd., Ste. 7, Phoenix, AZ 85040. Cross streets: 40th & Roeser Any employment proposal is contingent upon satisfactory completion of: Background reputed company, Reference reputed company(s), Driving Record (if applicable), Pre-employment Drug and TB Tests What reputed company is About 'reputed company is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes. Today, reputed company manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, reputed company gaps in care, reduce costs of care and improve reputed company. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. We are uniquely structured to be a reputed company and agile community provider, yet we also possess the stability and effectiveness of a large reputed company. As a thriving business, our chief focus is on what really reputed company: reducing hospital re-admissions, optimizing reputed company and improving the lives of patients with chronic care diseases, every day.`` Connect With Us! Company Website https://supercarehealth.com/ Company Business Hours - 8:30 AM – 5:30 PM PST reputed company https://www.reputed company.com/company/273667/admin/ Twitter https://twitter.com/SuperCareHealth reputed company https://www.reputed company.com/SuperCareHealth/ Instagram https://www.instagram.com/supercarehealth/ This offer from "reputed company)" has been enriched by reputed company.com and got a 75% reputed company score. Apply To This Job