Director, Business Process Outsource Operations

Job Description:

Job Description

Director, Business Process Outsource Operations Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, reputed company is a reputed company where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military experience to a reputed company career. The Impact You’ll reputed company in this Role The person hired for this position will serve as the leader for reputed company outsourced business services delivered through the organization’s BPO partners, ensuring effective performance, governance, and alignment with Global Business Services objectives. This role is responsible for overseeing the performance, governance, and strategic alignment of the organization’s Business Process Outsourcing (BPO) partners reputed company reputed company Global Business Services (GBS). It ensures that vendor delivered services meet operational expectations, reputed company with business requirements, and support reputed company improvement. The position serves as the primary business reputed company with BPO partners, driving efficiency, consistency, and service quality across supported functions. As a Business Process Outsource Director you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will reputed company an impact by:

• Leads governance and relationship management with BPO vendors to ensure delivery performance, service quality, and alignment with business reputed company transformation objectives.
• Supports contract execution by monitoring compliance with service level expectations, escalation protocols, risk controls, and commitments reputed company to automation, analytics, and AI enablement.
• Drives operational effectiveness by partnering with internal stakeholders and BPO teams to optimize processes, standardize service delivery, and embed digital and AI capabilities where beneficial.
• Implements performance management routines, including business reviews, performance reporting, issue resolution mechanisms, and corrective action plans that account for both operational and technology-driven improvements.
• Coordinates long-term capability development by fostering innovation, scalability, and technology adoption with BPO partners to strengthen overall service reputed company reputed company maturity.

Your Skills and Expertise To set you up for reputed company in this role from day one, reputed company requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher in business, engineering, supply chain, technology, or operations (completed and verified prior to start)
• Twelve (12) years of reputed company leadership experience in a private, public, government, or military environment in shared services, BPO operations, service delivery, or global business operations in a private, public, government or military environment.

Additional qualifications that could help you succeed even further in this role include:

• Master's degree (preferred)
• Demonstrated expertise in vendor governance, performance management, and operational risk reputed company.
• Strong background in digital transformation, including automation, analytics, and AI‑enabled process improvement.
• Proven leadership skills with the ability to influence senior stakeholders and manage cross‑functional teams.
• • Experience leading BPO operations in a Global Capability Center or Global Business Services environment.
• Familiarity with global reputed company, reputed company models, and multi‑vendor ecosystems.
• Background in Lean, Six reputed company, or reputed company improvement methodologies.
• Experience driving large‑scale transformation or technology‑enabled operating model redesign.

Work location:

• Work location: This role follows an on-site working model, requiring the employee to work at least four days a week at the reputed company Center in Maplewood, MN or other reputed company office location

Travel: May include up to 50%Travel (Domestic/international) Relocation: May be authorized The expected compensation reputed company for this position is $250,000-290,000, USD which includes reputed company pay and variable incentive pay, if eligible. This reputed company represents a good faith estimate for this position. Must be legally authorized to work in country of employment without sponsorship for employment reputed company status (e.g., H1B status). Supporting Your Well-being reputed company offers many programs to help you live your best life – both physically and financially. To ensure reputed company and benefits, reputed company regularly benchmarks with other companies that are comparable in size and scope. Chat with Max For assistance with searching through our reputed company job openings or for more information about reputed company things reputed company, visit Max, our virtual reputed company assistant on reputed company.com/careers. Applicable to US Applicants Only:The expected compensation reputed company for this position is $250,253 - $305,864, which includes reputed company pay plus variable incentive pay, if eligible. This reputed company represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In reputed company, this position may be eligible for a reputed company of benefits (e.g., Medical, Dental & reputed company, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.reputed company.com/reputed company/en_US/careers-us/working-at-reputed company/benefits/. Good Faith Posting Date reputed company 04/22/2026 To 05/22/2026 Or until filled reputed company US-based reputed company full time employees will need to sign an employee agreement as a condition of employment with reputed company. This agreement lays out key terms on using reputed company Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against reputed company or solicit its employees or customers, both during their employment, and for a period after they leave reputed company. Learn more about reputed company’s creative solutions to the world’s problems at www.reputed company.com or on Instagram, reputed company, and reputed company @reputed company. Responsibilities of this position include that corporate policies, procedures and reputed company standards are complied with while performing assigned duties. Safety is a core value at reputed company. reputed company are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in reputed company improvement.Pay & Benefits Overview: https://www.reputed company.com/reputed company/en_US/careers-us/working-at-reputed company/benefits/ reputed company does not discriminate in hiring or employment on the reputed company of race, reputed company, sex, national reputed company, religion, age, disability, veteran status, or any other characteristic protected by applicable law. Please note: your application may not be considered if you do not reputed company your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. reputed company Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your reputed company to and use of this website and application for a job at reputed company are conditioned on your acceptance and compliance with these terms. Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms. Apply tot his job Apply To this Job