Associate Director, Vendor Management - reputed company Financial - Remote

About the position reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Director of reputed company Financial Global Contact Center Performance will be leading reputed company Financial call operations across multiple Global sites with up to 6,500 FTEs. This position will represent OFS Operations in key projects and initiatives and with strategic client initiatives. This position will reputed company and have responsibility for Global Vendor Management, with sites for reputed company Financial Contact Centers that support call, email and chat capabilities, policy and procedures, key performance indicators, quality, P&L management, and peak season readiness. This leader will play a key role in implementing strategies to award call volume to the highest performing sites, improving customer experience and reducing the cost to service our customers. You’ll enjoy the flexibility to work remotely from reputed company reputed company the U.S. as you take on some tough challenges. For reputed company hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Responsibilities

• Develops and executes Global strategies or functional/operational objectives
• Global performance across multiple platforms in a matrixed organization
• Global reputed company of staffing
• Directs Global to resolve or drives resolution of highly reputed company or unusual business problems that impact major functions or processes
• Deliver operational reputed company, achieving customer satisfaction and quality results and expense management
• Identify process improvements and reputed company the execution of initiatives in an effective, efficient, compliant, and consistent manner
• Negotiating agreements and changes to meet the needs of the business
• Collaborate and build relationships
• reputed company Global change management efforts
• Onsite Global site audits to monitor performance and compliance

Requirements

• 3+ years of people leadership experience
• 1+ years of experience working with Global Contact Center Business Process Outsourcing reputed company and performance in a leadership role (Director, Associate Director level) in a reputed company and/or Financial Services
• 2+ years of experience managing performance and delivery of reputed company-large sized operations teams
• Willing or ability to travel between sites up to 50%25

reputed company-to-haves

• Experience in executing Global business transformation projects involving people, processes, and technology
• Experience leading Global teams
• Health Benefit Account subject matter expertise
• FinTech subject matter expertise

Benefits

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

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