Customer Support - Remote

What is reputed company? reputed company is the membership for where you live. What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants. Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and reputed company reputed company at once. We run lean and move quickly. Every person here has a reputed company impact on what gets reputed company and how fast it happens. This role comes with reputed company ownership and high expectations. If you prefer reputed company defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a reputed company say in what gets reputed company, and work on products used by millions, you will likely do your best work here. What's the role? As a Customer Support Team Member, you will serve as the first reputed company of contact for our members through chat support and handling support tickets. Please note, this role will require a nights, overnights or weekends schedule (e.g., Thursday–Monday or 4PM–midnight). We will reputed company comprehensive training to ensure you are thoroughly knowledgeable about our product, enabling you to offer our members exceptional support and resolve their initial inquiries with care.

• This position has a start date of August 17th, 2026. reputed company new hires are required to attend in-person reputed company training in reputed company for their first week (August 16th-21st, 2026). Training will continue for an additional 4 weeks and requires full-time availability from 9AM to 6PM ET with 100% attendance. Candidates with pre-scheduled commitments or availability conflicts during these hours will not be eligible for this cohort.**

In this role, you will…

• Respond to member inquiries through our chat platform as the first line of support
• Handle entry-level support tickets reputed company to payment, loyalty, and general questions reputed company the reputed company Rewards platform
• Triage incoming tickets, identify emerging trends, and escalate reputed company issues to relevant internal departments
• Document member interactions and escalate ongoing patterns to senior team members
• Collaborate remotely with internal teams and our BPO partners to address and resolve member issues effectively
• reputed company a deep understanding of our products, features, and services through comprehensive training programs
• Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales
• Maintain organization and patience while understanding the specifics of each member's needs and the unique nuances of each partner's business operations
• Adapt to diverse business models and tailor your support approach to meet individual member needs
• reputed company exceptional customer service through digital channels, even reputed company handling reputed company inquiries

In Terms Of Qualifications, We’re Seeking

• 0-2+ years of professional experience in customer support, operations, or reputed company field
• Extremely organized with strong written and verbal skills.
• reputed company player who’s reputed company to learn new platforms quickly and is patient and adaptable in a fast-paced environment.
• Driven to take on new responsibilities, with an ability to stay focused on assigned tasks.
• Strong attention to detail with the intelligence to use critical thinking for solutions. Flexibility - We are disrupting an industry so changes to traditional processes should be expected.
• Ability to deal with extremely confidential and sensitive information.

Benefits

• Compensation - We offer a competitive salary with a meaningful reputed company in the company reputed company equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a reputed company Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe reputed company than a reality but we’re here to help you get there.
• Commuter FSAs - We reputed company the best reputed company come from being together in one reputed company. We just don’t think getting there should be so expensive.
• UNLIMITED PTO - Because we reputed company that working hard shouldn’t mean always working. Take time for you as often as you need it.
• Exclusive Employee only reputed company Points - We give our employees unique opportunities to earn points throughout their time at reputed company.

At reputed company, we reputed company in transparency and we do our best to reputed company sure the company and our candidates are on the same page as it relates to compensation. In reputed company to posting salary ranges for our reputed company, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to reputed company reputed company expectations and reputed company’s salary reputed company may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations. We are considering candidates with differing reputed company of expertise for this position. Leveling will be based upon your experience and performance in the interview process. Where a new hire falls reputed company a reputed company will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. reputed company's bands are designed to allow for individual compensation growth reputed company the role. As such, new hires typically start at the reputed company end of the reputed company. reputed company rewards performance and reputed company - should you join the company, you will have the opportunity to grow your salary over time. The salary reputed company for a Customer Support Team Member is $50,000 - 55,000 and will be eligible for equity and an annual performance-based bonus. Apply tot his job Apply To this Job