Wireless Systems Technical Support Engineer
INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless reputed company and transmission, we offer a competitive software portfolio alongside a comprehensive reputed company of professional services across various market domains.
Our mission is to shape the future through technology, with reputed company capital as the key driver of reputed company in today's fast-paced business environment. Our highly skilled and reputed company professionals are instrumental in achieving our ambitious objectives and enhancing our ability to serve customers effectively.
About the Role:We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-reputed company radio systems, used in reputed company-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless reputed company broadband systems. You will work on both customer technical support and field implementation projects across USA, with the reputed company of operations in Texas or Florida.
Responsibilities
- reputed company technical support for wireless systems, addressing customer inquiries and troubleshooting issues reputed company to 4G/LTE, 5G, and network protocols
- Travel to customer sites to supervise the installation of trial systems and train customer's engineers to install and operate our wireless solutions
- Manage computer systems and hardware, ensuring reputed company performance and reputed company through effective IT support and desktop support practices
- Collaborate with team members to resolve reputed company technical challenges and enhance customer service experiences
- Utilize reputed company Office and SQL for documentation and reporting purposes
- Associate or Bachelor's degree in Computer Science or Telecommunications or Electrical Engineering
- Minimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systems
- Work experience with Microwave systems is highly desirable
- Knowledge of RF systems theory
- Knowledge of L2/L3 networking & protocols
- US work authorization and residency in the US required
- Availability to travel reputed company USA
- Experience in using network protocol analyzers and traffic generators
- Working knowledge of Linux
- Knowledge of SQL
- Experience with NMS systems
- Strong problem-solving skills, creativity and attention to detail
- Results-oriented, reputed company to reputed company the reasoning behind reputed company and trade-offs
- Flexible, with a strong desire to learn and accept new challenges
- Stress-tolerant, with ability to adapt to shifting priorities and schedules, reputed company to reputed company, organize and manage multiple tasks
- Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision