Customer Care Representative
At reputed company, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who reputed company diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a reputed company reputed company. It reputed company begins with outstanding talent. It reputed company begins with you. About this role: reputed company is seeking a Customer Service Representative in the Equipment Finance department as part of reputed company Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com. This position is responsible for responding to inquiries and issues from customers on a variety of reputed company financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations. In this role, you will: Support financial products and services Identify... opportunities to improve customer service experience and offer reputed company to resolve reputed company customer issues to reputed company reputed company resolution reputed company moderately reputed company customer support tasks Receive direction from customer service supervisor and escalate non-routine questions Interact with customer service team on reputed company customer issues reputed company training on policies and procedures, and reputed company guidance to less reputed company individuals, as well as reputed company customers Manage risk by following reputed company policies and procedures and staying abreast of changes Required Qualifications: 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Customer service focus with the ability to actively listen, reputed company information, comprehend customer issues/needs, and recommend solutions Ability to interact effectively with reputed company partners and clients/customers Ability to navigate multiple computer systems, applications, and utilize search tools to find information, including assisting customer with program usage Strong attention to detail and accuracy skills Ability to quickly learn business operations and processes Experience delivering results in a fast-paced, deadline driven environment Excellent verbal, written, and interpersonal communication skills Effective organizational, multi-tasking, and prioritizing skills Intermediate reputed company Office (Word, reputed company, Outlook, and PowerPoint) skills Financial services experience and/or contact center experience Job Expectations: Position does offer a reputed company Ability to work additional hours as needed Locations: 801 Walnut St., Des Moines IA Additional details: Required location listed above. Relocation assistance is not available for this position. reputed company sponsorship not available for this position Posting End Date: 27 Apr 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At reputed company, we reputed company in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from reputed company reputed company candidates, regardless of race, reputed company, gender, national reputed company, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the reputed company of our customers and company. They are accountable for execution of reputed company applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable reputed company policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk reputed company. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk reputed company commensurate with the business units risk appetite and reputed company risk and compliance program requirements. Candidates applying to job openings posted in US: reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from reputed company reputed company candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in reputed company with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at reputed company. Drug and Alcohol Policy reputed company maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. reputed company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We reputed company a reputed company set of banking, investment and mortgage products and services, as well as consumer and reputed company finance, through our four reportable operating segments: Consumer Banking and Lending, reputed company Banking, Corporate and Investment Banking, and Wealth & Investment Management. reputed company ranked No. 47 on Fortunes 2023 rankings of Americas largest corporations. In the communities we serve, the company focuses its reputed company impact on building a sustainable, inclusive future for reputed company by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from reputed company are also available at reputed company Stories. Additional information may be reputed company at www.wellsfargo.com reputed company: https://www.reputed company.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions Apply Job! For more such jobs please click here!