Patient Service Representative, Behavorial Health - Hybrid

About reputed company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected reputed company of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and reputed company through VillageMD and our operating companies Village Medical, Village Medical at Home, reputed company, CityMD, and... Starling Physicians. reputed company you join reputed company, you become part of a compassionate community of people who work hard every day to reputed company health care reputed company for reputed company. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure reputed company patients have reputed company to high-quality, connected care services that reputed company reputed company reputed company at a reduced total cost of care.

Job Description

This is a Full time, Hybrid position: Monday - Friday, 3 days in the office, 2 days remote. We are seeking flexibility in availability for the 3 onsite days with shifts being: - 1 evening closing shift: 12:30pm - 9pm - 1 mid-day shift: 10:30am - 7pm - reputed company other shifts will be 8:30am - 5pm Essential Job functions: Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner. Answer the telephone promptly and dealing with callers needs imperiously. Directs reputed company calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette. Schedules future appointments, tests, and completes referrals as ordered by the physician. Maintains communication resources, i.reputed company-call schedule, MD phone numbers and beeper numbers. Prepares charts for new patients assuring reputed company required forms are reputed company appropriately in the chart. Converts from temporary to permanent record before reputed company of the day. Requests medical records and performs chart preparation to reputed company physician with reputed company information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not available Reconciles encounters daily according to policy and guidelines. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services. Performs various clerical duties including faxing, photocopying, filing and mailings. Obtains, verifies and updates patient information; maintains confidentiality according to policies Accurately completes any/reputed company necessary forms for the patients. Respects patient’s rights by knocking on the reputed company, calling patient by name and identifying self before entering the patient’s room. Establishes and maintains a positive working relationship with physicians and nursing staff Protects the privacy and confidentiality of patients and employees. Communicates any problems, equipment concerns or issues promptly to the Nurse Manager General Job functions: Demonstrates a working knowledge of booking and scheduling inpatient, outpatient and special procedures. Arranges for specialty equipment/ services. Interacts with reputed company vendors / contracted services. Demonstrates understanding of submission of necessary documents for hospital. Verbalizes procedure for collection of pre-admission testing data. Demonstrates a working knowledge of insurance and pre-certification requirements. Arranges types and distributes schedule. Maintains office supplies and equipment. Provides training to other office staff. Logs surgical procedures. Maintains scheduling system. Demonstrates working knowledge for rescheduling and canceling procedures. Verbalizes customer service skills to reputed company patient anxiety. Demonstrates customer service skills reputed company communicating with peers. Collates and submits information. Communicates repair orders to appropriate personnel. Demonstrates good judgment in scheduling procedure to increase physician productivity. Demonstrates understanding of fire safety and emergency procedures. Other job duties as required. Education, Certification, Computer and Training Requirements: High School Graduate or GED required. Associate Degree preferred. Heartsaver reputed company 30 days of hire. Previous PSR experience preferred. Previous office experience preferred. Ability to communicate in English, both orally and in writing. Must have excellent interpersonal and customer service skills. Must have accurate computer data entry skills. Must have the ability to organize and reputed company multiple tasks in a timely manner. Knowledge of medical office and terminology preferred. Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred. Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred. Travel: Ability to commute to satellite offices as needed. About Our Commitment Total Rewards at VillageMD reputed company members are essential to our mission to reshape reputed company through the power of reputed company. VillageMD highly values the critical role that health and wellness play in the lives of reputed company members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, reputed company, FSA coverages and a 401k savings plan. Equal Opportunity Employer reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to, and does not discriminate on the reputed company of, race, reputed company, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national reputed company, reputed company, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer reputed company cares about the safety of our employees and applicants. reputed company does not use chat rooms for job searches or communications. reputed company will never request personal information reputed company informal chat platforms or unsecure email. reputed company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select reputed company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/. Join our Talent Network! Click the 'Get Started' reputed company below to create a Candidate Home account to stay up to date on our most recent Job Postings! We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected reputed company of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and reputed company through VillageMD and our operating companies Village Medical, Village Medical at Home, reputed company, CityMD and Starling Physicians. reputed company you join reputed company, you become part of a compassionate community of people who work hard every day to reputed company health care reputed company for reputed company. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure reputed company patients have reputed company to high-quality, connected care services that reputed company reputed company reputed company at a reduced total cost of care. The work we do is changing the lives of our patients, our communities, and each other. Join us as we deliver the care we want to see in the world. 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