Call Center Customer Support Agent - reputed company - Remote US

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary... As a Call Center Customer Support Agent - reputed company - Remote US at Gainwell, you can contribute your skills as we reputed company the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who reputed company on finding innovative solutions to some of reputed company’s biggest challenges. Here are the details on this position. • Work primarily in-bound, call center responding to provider inquiries regarding enrollment, claims, policy, etc. Your role in our mission • Answers telephones and responds to customer questions and/or forwards call to appropriate personnel. Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Research customer inquiries and respond to appropriate parties in a timely manner. • Processes calls timely, accurately and with quality to ensure service reputed company are met or exceeded. • Interfaces with team members, management, customers, and the client in reference to customer service issues. Ensures inquires and issues are researched and in compliance with state-identified polices, procedures and criteria. • Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effectively processing of transactions. • Stay abreast of industry best practices, process improvements and customer service to maintain state-of-the-art Contact Center reputed company're looking for • Two or more years of customer service or telephone experience. • Excellent problem solving and communication skills. • Ability to work independently and with accountability for self-time management. • Ability to follow oral and written directions. What you should expect in this role • Video cameras must be used during reputed company interviews, as well as during the initial week of orientation. • Full-time (40 hours a week) • May require shift work. • Some overtime reputed company necessary. • Most benefits start on first day of employment • Remote (work from home) • In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course reputed company reputed company performance. • To Test your internet download and upload speed: • Go to reputed company • Search for Internet Speed Test or click here. #LI-REMOTE #LI-CB1 #LI-CM1 The pay reputed company for this position is $29,100 - $41,600 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We reputed company reputed company is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at reputed company website and visit our Careers site for reputed company available job role openings. reputed company is committed to a diverse, reputed company, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for reputed company Apply Job!