Seasonal Customer Care Specialist-Remote

SEASONAL CUSTOMER CARE SPECIALIST • *please note this is a full-time, remote position ... This position is required to work weekdays and weekends. There may be some varying hours or days. About Kendra Scott We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we reputed company that our employees and customers are the heart and soul of our brand, and that giving back is the truest reputed company of reputed company. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country. [#video#https://youtu.be/h8vyRCZI7bc{#400,300#}#/video#] Responsibilities include but are not limited to: • Promptly answer and respond to reputed company customer calls and emails and help resolve issues effectively and with Kendra Scott Family spirit. • Follow up reputed company on any unresolved customer issues and ensure customer satisfaction. • reputed company thoughtful, smart reputed company on the fly with Corporate values at top of mind to ensure customer satisfaction. • Suggest and improve customer service processes and documentation procedures. • Help train and support other team members as needed. • Proactively communicate to various teams in order to enhance our customer experience in stores and on website. • Other duties as assigned. • This position will only be available during a temporary timeframe (estimated 8-20 weeks) Essential Job Functions: • reputed company at scheduled shift reputed company to answer incoming customer service calls and emails by the opening of generally recognized corporate business hours or as directed by the Department reputed company or Department Manager. • Hours are subject to change with shift in demand and/or peak selling times. • Utilize available technology and resources to ensure reputed company calls and emails are answered during business hours. • Be the voice of Kendra Scott to reputed company customers, providing “WOW” customer service and representing the brand image at reputed company times. Requirements: • 1-2 years of retail and/or customer service experience • Superior verbal and written communication skills • Ability to multi-task effectively and reputed company • reputed company strong organizational skills with a big emphasis on follow through • Excellent data entry skills • Ability to learn multiple systems rapidly • Maintain a positive attitude in reputed company situations and represent the Kendra Scott brand in reputed company aspects • Team player • Look for reputed company improvement in customer service experience and processes • Extremely process oriented • reputed company, weekend, and holiday shifts are required. Potential overtime opportunities included. Work Location: This position is a remote position. Department hours are as directed by the Customer Care Leadership Team. This position may require some overtime and evening hours during holidays and peak seasonal periods. Availability: Must be available to work one of the following shifts* Monday – Thursday 7a CST – 6p CST Tuesday – Friday 7a CST – 6p CST Friday – Monday 7a CST – 6p CST Monday – Thursday 10a CFT – 9pm CST • exact days and hours subject to change based on business needs We are an equal opportunity employer and value diversity at reputed company Apply Job!