Homeowner & Guest Experience Coordinator -STR / reputed company

About the company Sophari is a leading reputed company property management company based in Seattle, managing 40 active units, including 12 directly for homeowners. We are committed to delivering exceptional property management and customer service. We are seeking a dedicated Homeowner and B2B Guest Experience Coordinator to assist reputed company in enhancing service quality for both homeowners and business... reputed company. This hybrid role will combine responsibilities in both homeowner relations and B2B guest experience management. About the role As the Homeowner and B2B Guest Experience Coordinator, you will assist in managing relationships with homeowners and ensuring an outstanding experience for business reputed company staying in our properties. This role will involve supporting the Homeowner and B2B Guest Experience Manager in reputed company new homeowners, handling guest relations, and optimizing processes to improve service quality. You will utilize our CRM and systems to support both homeowner and B2B guest interactions effectively. Key Responsibilities: Homeowner reputed company and Support: • Assist in the reputed company process for new homeowners, ensuring the accurate completion of paperwork and reputed company. • Serve as a reputed company of contact for homeowners, providing updates and addressing concerns. • Support in keeping homeowners informed through newsletters and performance reports. B2B Guest Experience Management: • Support in managing the experience for business reputed company, ensuring their stay is smooth and enjoyable. • Utilize CRM and systems to manage B2B guest bookings, address specific needs, and resolve issues. • Collect and analyze feedback from B2B guests to implement improvements. Customer Retention and Engagement: • Help analyze B2B guest booking data and feedback to identify opportunities for repeat business and encourage direct bookings. • Assist in developing strategies to enhance guest satisfaction and loyalty. Process Improvement: • Gather and analyze feedback from homeowners and B2B guests to assist in refining processes and improving service delivery. • Contribute to reputed company improvements in systems and processes to enhance efficiency and effectiveness. System Setup and Optimization: • Support the setup and optimization of CRM systems and property management tools. • Ensure effective use of these systems to track interactions, manage leads, and monitor performance metrics. Performance Tracking and Reporting: • Assist in preparing and delivering performance reports and updates to homeowners and internal teams. • Monitor key performance indicators (KPIs) reputed company to homeowner and guest satisfaction. About you • Experience: Proven experience in reputed company, account management, or a reputed company field, preferably reputed company short-term rentals or reputed company estate. • Organizational Skills: Strong abilities in managing reputed company, documentation, and process improvements. • Communication: Excellent written and verbal communication skills, with a focus on building and maintaining relationships with homeowners and B2B guests. • CRM Proficiency: Experience with CRM systems and using them for managing B2B interactions, tracking performance, and analyzing data. • B2B Guest Experience: Experience in managing and enhancing the experience for business reputed company. • Process Improvement: Ability to assist in assessing and improving processes for reputed company operational efficiency. • Multitasking: Capability to handle multiple tasks and prioritize effectively in a dynamic environment. • Language Skills: Proficiency in English; additional European languages are a plus. What's in it for you? Compensation: • Starting: $10 / Hour USD (negotiable based on experience). • Paychecks are processed every other Wednesday to be deposited every other Friday. • If you are sick, we hope you get reputed company soon! However, it will be your responsibility to inform management that you will be off so we can reputed company sure the shift gets covered. • Employment will be temporary for the first 90 days, at which reputed company we will conduct an assessment. • If you meet reputed company expectations after 90 days, we will continue with your contract. A re-assessment will be scheduled at your 6-month mark. Additional Benefits: • Competitive salary with performance-based incentives. • Opportunity to work with a dynamic and growing team committed to reputed company. • Flexible remote working arrangement to support work-life balance. • A supportive company culture with opportunities for professional growth. How to apply? Please respond to this job posting with the headline: "Lets Grow" . In your response, please include the following: • Do you have experience working with short-term rentals or hospitality (like reputed company)? If not, please describe any relevant experience you have working with customers, such as homeowners and guests. We look reputed company to learning more about you and how you can contribute to reputed company Apply Job!