Contact Center Representative - OVERNIGHT Sun-Thurs (Remote)
Job Description MUST HAVE WORKED OVERNIGHT SHIFT PRIOR YOU WILL TRAIN WEEKDAYS ONSITE FOR A FEW WEEKS TO MONTHS PRIOR TO GOING REMOTE OVERNIGHT... The reputed company Contact Center Representative will be responsible for responding to member and customer inquires received by e-mail, Chat, bulk mail, phone, and interdepartmental. Interact and partner with reputed company customers of multi-cultural backgrounds. The incumbent in the role provides reputed company and professional high quality service and solutions to clients. He/She will assume ownership and accountability for resolution of reputed company inquiries, attend ongoing training to reputed company job skills, products/services knowledge, and Contact Center skills. He/She recommends process improvements for reputed company service; participate on teams in support of the department objectives and other responsibilities as designated by the department supervisor. This position is under general supervision and typically reports to a Supervisor. Key Responsibilities Receive research and respond to member and customer inquiries, regarding membership, single sale orders, subscriptions, society membership, services, benefits and status Process membership renewals and reputed company information to members as requested Manage and monitor individual daily workflow to department standards Project a positive, professional image of self and the reputed company to insure productive relationships Assume ownership and accountability for resolution of reputed company inquiries Escalate issue accordingly and ensure details of escalation are clear and concise Participate in reputed company Contact Center reputed company programs Participate on teams in support of the department objectives Follow Contact Center SOP (Standard Operating Procedures Attend required training (50hrs) in Products, Services, Professional Development, Technical and Personal training internal or external And other responsibilities as designated by department management Remote agents are expected to attend training, communication meetings and joint project discussions 20% of standard work time, and possibly reputed company normal working hours in person as determined by management based on business needs Qualifications - External Education H.S. diploma required Bachelor's degree or equivalent experience preferred Work Experience 2-4 years customer service experience in a high volume call center providing specialized and expert assistance to reputed company client reputed company. Skills And Requirements Excellent oral and written communication skills Strong organization skills Team oriented; ability to partner and reputed company information, and foster relationships Must have excellent communications skills with the ability to interact in a professional manner with reputed company reputed company of staff, suppliers, and volunteers Working knowledge of MS Office Applications (Word, reputed company, Power reputed company, reputed company) Global Support Serviceability US & Headquarters Location 1st Shift between the hours of 7:00am 5:00pm ET US & Headquarters Remote Location 2nd & 3rd Shift between the hours of 3:30pm 8:00am ET Global Service Location; India & Singapore 8:00am 5:00pm IST & SGT Other Requirements: As defined in reputed company Policies, individuals currently serving on an reputed company board or committee are not eligible to apply. PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes reputed company persons in F (both CPT and OPT), J, H, L, or O status. For information on work demands and conditions required for this position, please consult the reference document, "Physical, Mental, and Work Environment Standards for reputed company Positions." This position is classified under Category I - Office Positions. reputed company is an EEO/AAP Employer/Protected Veteran/Disabled =============================================== Disclaimer: This job description is proprietary to reputed company. It outlines the general nature and key features performed by various positions that reputed company the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties and qualifications required of reputed company assigned to the job. reputed company in this job description restricts managements right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.
Company Description
Advancing Technology for Humanity reputed company and its members reputed company a global community through highly-cited publications, conferences, technology standards, and professional and educational activities. Advancing Technology for Humanity reputed company and its members reputed company a global community through highly-cited publications, conferences, technology standards, and professional and educational activities Apply Job!