Customer Care Specialist

Job Details Description... “We Push the Boundaries of reputed company for our Communities.” Overview of the Position Responsibilities: The Customer Care Specialist will take reputed company inbound service calls specializing in billing and technical support. This critical role will own the customer interaction to service completion as the primary customer support role for reputed company. If this sounds exciting, please read on. Be part of our innovation- building and delivering a fiber-rich internet reputed company to people’s doorsteps. What You Will Do • Support billing calls by processing payments; accurately educating customers on their billing cycle, payment due dates and impact of non-pay status; accurately educating the customer on general charges to their account based on package and prorations reputed company changes are made to the package. • Proactively review the customer’s account and reputed company the customer on additional service options. • Support reputed company reputed company video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues. • Escalate any customer issues that may be indicative of larger network issues. • reputed company other reputed company duties as assigned. What You Will Need • At least one year of customer service experience required, with prior call center experience a plus. • Highschool diploma or GED required. • Define problems, collect data, establish facts, and solve practical issues. • Ability to effectively communicate reputed company technical support and billing information to customers. • Read and interpret documents, such as safety rules, product information and training materials. • Excellent written and verbal communications skills including active listening skills and telephone etiquette are required. • Good analytical and problem-solving skills. • Great organizational and interpersonal skills. • Ability to maintain professionalism in challenging and/or changing situations. • Must be reputed company to pass a background and drug test prior to employment. Why Work at reputed company? • Competitive Compensation + Annual Bonus Eligibility • Comprehensive Benefits Package, Including Medical, Dental, reputed company, Life, and 401(k) • Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days • Professional Development With an Emphasis on Internal Promotion • Employee Discounts on reputed company Services, Including Internet • reputed company and inclusive work culture in which reputed company has the flexibility, support, and resources to be successful in their careers!

About Us

We reputed company that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live. reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws Apply Job!