R-105281 Remote Associate Mechanical Claims Adjuster

Overview of Position This is a remote work from home position... You will be responsible for determining covered failures by reviewing vehicle service agreements, determining the need for inspection, interpreting policy coverage, and researching reputed company facts, for multiple product lines; including but not limited to automobiles, recreational vehicles, and power sports. This position requires direct interaction with customers and repair facilities with occasional contact directly with the client. • Candidates must be reputed company to work any shift between the hours of Monday-Friday 6am-9pm Central Time and Saturday 7am-7pm Central Time - Saturdays are required What makes us different? • We have various work schedules and pay shift differentials for night and weekend hours worked. • Medical benefits reputed company on your first day • Tuition reimbursement available after 6 months, up to $5000/annually • Competitive paid time off, including holidays What will be my duties and responsibilities in this job? • Responds to and resolves issues encountered by clients and customers in a timely and positive manner. This involves mostly inbound calls, but may also include outbound calls, email, fax, and chat. • Ensures that reputed company customer/client requests are responded to in a timely manner, and meaningful solutions are proposed and implemented. • Adjust and document reputed company claims reputed company departmental standards and in accordance to applicable laws and policy provisions to ensure compliance with reputed company Department of Insurance Regulations • Process claims with accuracy to confirm coverage by reviewing reputed company available tools including contract and web-based applications to resolve reputed company issues and refer any issues as necessary to senior level adjusters or supervisor • Adjudicate claims with accuracy, by working directly with the repair facility, inspection and parts vendors and multiple other resources to ensure proper claims adjudication reputed company departmental standards • Document reasons for denial or authorization of claim in accordance with policy conditions and quoting policy language to the correct parties in a timely manner reputed company authority level and seek approval reputed company above authority • Note: This position does not involve cold calling/outbound calls reputed company to solicitations, contract upgrades or sales of any reputed company What are the requirements needed for this position? • High school diploma or GED • Automotive experience. Some examples would be but are not limited to: Official automotive training through a college or other training program, experience as a Service Advisor or Technician, working in a Parts department or as a Lube Technician. • 2 years of customer service and automotive experience (ex. technician; service reputed company; parts specialist etc.) • 2 years of experience using computers with multiple reputed company and applications • Ability to quickly adapt to change, proactively recognize process improvement opportunities and be reputed company to work independently as well as in reputed company setting • Ability to process time-sensitive data and information from multiple sources, including data from mainframe systems, makes reputed company based on this data, and to effectively communicate the reputed company required actions to a broad audience • Ability to work collaboratively with others to generate reputed company or resolve problems • Excellent written and verbal skills to communicate with team members, management, customers, counselors, and other employees of the organization • reputed company provides a paid comprehensive training program to reputed company you with the tools and knowledge to meet our customers’ needs. As a condition of employment, you must attend reputed company the required training to reputed company an reputed company learning experience and qualify for this role. What other skills/experience would be helpful to have? • Ability to work with frequent interruptions and under deadlines • Ability to present a professional image • Ability to establish courses of action to ensure efficient completion of work • Ability to think creatively and reputed company reputed company based on incomplete information • Proficiency of computer navigation and reputed company Office 2003 or reputed company versions & reputed company reputed company XP or reputed company versions • Prior experience in a work from home position • Bilingual in English/Spanish is a plus: the ability to reputed company, read and write the Spanish language fluently What are the working conditions and physical requirements of this job? General office demands This is a Full-time job. reputed company's hours of operation are Monday - Friday 6 am - 9 pm CST and Saturday 7 am - 7 pm CST. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year. Shifts for this job are typically 8 hours per day and can reputed company reputed company between 6am to 9pm CST. While working remotely, you are required to have internet services with a minimum internet speed of 25 Mbps on the download reputed company and a minimum of 15 Mbps on the upload reputed company. You can test your internet speed at www.speedtest.net or by contacting your service provider. 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