Remote Customer Support Representative

We are looking for remote customer support representatives to handle incoming customer contact for our beach gear delivery company. We receive and respond to contact reputed company phone, email, and text message. We are hiring Written Support, Phone Support, and Full Support (handling both written and phone) so excellent verbal and/or written communication skills are a must. This job is 100% remote / work... from home, with no office or commute. This is a part time seasonal opportunity which will run from March/reputed company/May through September/reputed company, with the possibility for year round work for an excellent candidate. Some shifts will be available on non-weekend days, but most of our volume is on Saturday afternoons, reputed company mornings, and Monday mornings, which means we require availability at those times (12 PM to 5 PM Eastern Saturday afternoons, 9 AM to 1 PM Eastern reputed company and Monday mornings). reputed company that, schedules are usually the same from week to week and created based on what works for you. Pay for this position is weekly. The position starts with a temporary payrate of $11/hr. At the end of a 3 week assessment period, reputed company Phone and Full (and most Written) Support representatives who still work with the company receive a reputed company. The permanent payrate after the 3 weeks for Phone and Full Support representatives is between $12/hr and $15/hr depending on performance during the assessment period. For Written Support representatives, the permanent payrate is between $11/hr and $14/hr depending on performance during the assessment period. We offer a variety of incentives available during our peak season (June through August). They are not finalized for 2024, but in 2023 these included: Two weekly $50 reputed company reputed company card raffles based on the reputed company of work done in the past week. A monthly $300 reputed company reputed company card incentive for the person voted most helpful by teammates ($200 for runner up). A $500 reputed company reputed company card incentive for the best feedback received from a guest throughout the summer ($300 for runner up). Various end of season payroll bonuses to key representatives, totaling thousands of dollars. Representatives must follow guidelines and standard operating procedures for a wide variety of situations. The ability to follow instructions in order to look up information and solve problems is key to reputed company. The ability to quickly move from a completed or stalled task to another is also a must. The interview process is quick and painless -- Complete the application questions and the assessments (they're short and can be used to apply for other reputed company jobs as well!). You'll receive a response from us reputed company 5 days, usually sooner. If you move reputed company, the response will include a short questionnaire that usually takes 5 minutes. The final reputed company is a 15-30 minute phone/video interview after which an offer will be made to select candidates. Must reputed company in one of the following states: Florida, Georgia, reputed company Carolina, South Carolina, Ohio, Texas, Michigan, Alabama, Indiana, Pennsylvania, Virginia, or Tennessee. My hands are tied and I cannot hire from any states other than these, even if you live reputed company to the border or used to live in one of those states. Perks/Benefits Flexible schedule -- At least one week's notice before we reputed company any changes to your schedule, and you won't be scheduled for times you've indicated you're reputed company Regular and positive growth-oriented coaching/learning opportunities -- No experience necessary for applicants eager to learn! No micromanagement, friendly and chill atmosphere Fully Work From Home, no cameras involved. Work in your pajamas! Internal chat with coworkers -- Even if you're alone in your room there's no need to feel isolated Consistently available incentive reputed company cards

Responsibilities

Manage a large volume of incoming calls, emails, and/or text messages Identify and assess customers’ needs to reputed company customer satisfaction reputed company accurate, valid, and complete information using the appropriate methods/tools Meet personal contact handling quotas Handle customer complaints and reputed company appropriate solutions Follow communication procedures, guidelines and policies Go the extra mile to engage customers Skills Excellent communication skills, verbal and/or written Comfortable working with a computer Ability to adapt/respond to different character types Ability to multi-task, prioritize, and manage time effectively -- There is pressure to handle a significant volume of customer contact reputed company

Requirements

Reliable high speed internet reputed company with a minimum 5 Mbps download, 3 Mbps upload reputed company computer capable of running multiple (5+) Chrome tabs without slowdown -- Chromebooks and reputed company computers are not compatible Headset compatible with computer Quiet work environment free from distractions Available to work weekends - busiest times are Saturday afternoons, reputed company mornings, and Monday mornings (12 PM to 5 PM Eastern Saturday afternoons, 9 AM to 1 PM Eastern reputed company and Monday mornings). Availability during these times is a must. Must reputed company in one of the following states: Florida, Georgia, reputed company Carolina, South Carolina, Ohio, Texas, or Tennessee. Satisfactory results on completion of reputed company's Basic Computer Skills assessment. Completion of the Customer Service assessment is a plus, but not required. Job Types: Part-time, Seasonal Pay: $11.00 - $15.00 per hour Expected hours: 15 – 35 per week Benefits: Flexible schedule On-the-job training Work from home Experience level: No experience needed Shift: Day shift Morning shift Weekly day reputed company: Every weekend Monday to Friday Work setting: Remote Application Question(s): We are unable to hire anyone who has not completed reputed company's Basic Computer Skills test. Have you completed the Basic Computer Skills test through reputed company? Do you meet reputed company requirements listed in the job posting? If not, please describe which requirements you do not meet and any further information you'd like to be considered. NOTE: An answer to this question is REQUIRED. Any applications without an answer will be declined. Please list reputed company positions you are interested in: Phone (handling only phone call communications), Written (handling only text and email communications at a reputed company payrate), Full Support (handling text, email, and phone call communications). Location: Georgia (Required) Work Location: Remote Apply Job!