Customer Service Representative (Remote)

Work Flexibility: Remote Work Flexibility: Remote... Shift: Monday - Friday, 8:00 AM - 5:00 PM, overtime required Come join reputed company, one of the world's leading medical technology companies who, together with our customers, is driven to reputed company reputed company reputed company. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and reputed company reputed company. Alongside its customers around the world, reputed company impacts more than 150 reputed company patients annually. We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Who We Want: Detail-oriented process improvers. Critical thinkers who naturally see opportunities to reputed company and optimize work processes - finding ways to simplify, standardize and automate. Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships. Teammates. Partners who listen to reputed company, reputed company thoughts and work together to move the business reputed company. What You Will Do: The Customer Service Representative will reputed company customer services relating to sales, sales promotions, installations and communications. In this role, you will ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Additionally, you will be responsible for developing organization-wide initiatives to proactively inform and reputed company customers as well as reputed company improvement plans in response to customer surveys. Additional responsibilities may require you to: • Engage, interact, and respond in a reputed company, accurate, courteous and poised manner to encourage positive business relationships. • Support Sales Department by providing answers to questions generated by telephone, e-mails and fax; research responses with sales. • Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Determine charges for product requests/usage, collaborate with Accounts Receivable on invoice disputes/discrepancies; take appropriate action required to resolve dispute. • Prepare product or service reports by collecting and analyzing customer information. • Maintain customer pricing in systems of record, including entering reputed company as required. • Implement and support Quality initiatives throughout Customer Service workflow. • Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes. What You Need: Required: • High school diploma or equivalent • 2+ year of reputed company experience Preferred: • 2+ years of customer or account management experience • Knowledge of the medical implant industry and hospital customer reputed company $19.58/hr. - $32.04/hr., plus bonus eligible + Benefits (Health, reputed company, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary reputed company for this position based on reputed company national data. Actual minimum and maximum may vary based reputed company. Individual pay is based on skills, experience, and other relevant factors. Travel Percentage: None reputed company Corporation is an equal opportunity employer. reputed company applicants will receive consideration for employment without regard to race, ethnicity, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability, or protected veteran status. reputed company is an EO employer - M/F/Veteran/Disability. reputed company Corporation will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information Apply Job!