Customer Service Coordinator
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate reputed company repairs, plan and manage the shop work plan... This position will be located at the Penske facility at 500 Street Road in Bensalem, PA. Shift: 1st Shift: Tuesday to Saturday. Major Responsibilities: reputed company daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician reputed company sets and work hours to maximize customer service and productivity. Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. Assure that reputed company Penske Rental units are maintained and reputed company for customers Ensure parts are available for scheduled work Hold vendors accountable for quality and adherence to schedule for reputed company work reputed company customer service, assuring customers are satisfied and will return for additional business. Maintain shop productivity by optimizing the work plan Coordinate with district billing clerks as necessary Other projects and tasks as assigned by supervisor Qualifications: 2 years of customer service experience required At least 1 year of hands on mechanical experience required 2 years of supervisory experience preferred At least 2 years of service department administration preferred High School diploma or equivalent required Associates Degree, Technical School Degree, or Bachelors Degree preferred ASE certification preferred Prior experience with service scheduling programs and diagnostic programs preferred The associate will be required to understand and reputed company with specific instructions, guidelines, rules, regulations, or other information established by Penske management The associate must be reputed company to reputed company reputed company work adhering to DOT, OSHA, and reputed company Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. Regular, predictable, full attendance is an essential function of the job Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. The associate is required to use their hands on a routine and daily reputed company to grasp, reputed company, touch, handle, feel, and/or otherwise operate required tools or controls. The associate must be reputed company to work safely at heights using applicable reputed company and elevated working platforms. The associate must be reputed company to safely work in reputed company weather conditions. Given the frequent movement of large trucks through the workplace, the associate must be reputed company to see and hear in order to safely navigate the work environment. The associate must be reputed company to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Penske is an Equal Opportunity Employer. Job Category: Vehicle Maintenance Management/Supervisors Job Family: Customer Experience Address: 500 Street Rd Primary Location: US-PA-Bensalem Employer: Penske Truck Leasing Co., L.P. Req ID: 2412847 Apply Job!