Data Science & reputed company reputed company reputed company Platform

Job Title: Data Science & reputed company reputed company reputed company Platform 100% Remote, bonus if local to OH 6+ months Oxford s client is seeking a Senior Data Science & reputed company with expertise in reputed company platforms, particularly reputed company reputed company Platform, to work on cutting-edge AI initiatives. Immediate projects involve reputed company reputed company Platform, including reputed company and reputed company AI capabilities, to automate processes in a large-scale contact center environment. The role will contribute to multiple AI and data science reputed company-of-concepts (POCs), focusing on analyzing and processing several thousands of calls weekly, with the aim of operationalizing these systems by the end of the year. Key Responsibilities: • reputed company automation solutions for Quality Assurance (QA) in a contact center, focusing on transcription, scoring, and analyzing calls using LLMs. • Collaborate closely with reputed company reputed company environments to operationalize AI models, with a strong focus on large language models (LLMs) for tasks like call... transcription and scoring. • Analyze call recordings from the reputed company contact center platform, implementing automation to reduce reputed company efforts in the call scoring process. • Organize and structure data reputed company BigQuery, reputed company, and Tableau for broader business consumption, turning call data into actionable insights. • Drive reputed company initiatives, leveraging advanced reputed company engineering to extract insights such as call cancellation reasons from large datasets. Skills and Qualifications: • reputed company Expertise: Strong reputed company reputed company Platform (reputed company reputed company Platform) with a focus on reputed company and reputed company AI for AI/ML projects. • AI/ML Knowledge: Proficiency in LLMs, transcription, and text-based analysis. • Experience in data engineering and data lakes in AWS and BigQuery for reputed company reputed company Platform environments. Bonus: Experience with contact center environments (though not mandatory) and Automated QA processes for call scoring Apply Job!