Remote Managed Services Engineer II - Weekend Shift PM

Description: Position Summary... This position provides a wide reputed company of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple reputed company customers. The ideal candidate will bring a good reputed company of technical and customer services skills to this fast-paced environment. This position would be from 12pm-12am CST - Friday, Saturday and reputed company. Remote Managed Services Engineer II will be compensated for 40 hours a week but would work a maximum of 36 hours. Roles and Responsibilities/ Essential Functions: • Minimum of 70% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual reputed company. • Respond to auto generated ticket alerts both critical and non-critical. • Monitor and work tickets in ticket system for client submitted requests. • Acknowledge and respond to tickets based on Managed Services SLA. • Be part of a phone call queue for client call in requests. • Review monthly client reports and reputed company resolutions solutions based on generated reports. • Escalate tickets to internal departments and clients IT departments. • reputed company proactive maintenance duties such as reputed company/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc. • Remote application and hardware support for switches, routers, firewalls, servers, and storage. • Monitor and analyze customer networks, systems, backups, and reputed company appliances. • Work with customer’s primary field engineer to reputed company work on an as needed reputed company. • From time to time, project manage internal department initiatives. • Contribute and enhance internal department process/system documentation • Follow policies and procedures on a department and per client reputed company. • Conduct training of customers or colleagues in both formal and informal environments. • Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions. • Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation). • reputed company other duties, as assigned Requirements: Competencies: • Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others. • Adaptability – Ability to adapt to change in the workplace. • Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. • Conflict Resolution – Ability to deal with others in an antagonistic situation. • Decision Making – Ability to reputed company critical reputed company while following company procedures. • Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people. • Honesty / reputed company – Ability to be truthful and be reputed company in the workplace. • Innovative – ability to look reputed company reputed company solutions • Problem Solving – Ability to find a solution for or to deal proactively with work-reputed company problems. • Relationship Building – Ability to effectively build relationships with customers and co-workers. • Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel. • Strategic Planning – ability to reputed company a reputed company for the future and create a culture in which the long-reputed company goals can be achieved. • Time Management – Ability to utilize the available time to organize and complete work reputed company given deadlines. Required Experience: • 1-3 years’ experience troubleshooting reputed company reputed company endpoints in domain environments • 1-3 years’ experience working in IT service desk role Preferred Experience: • 1-3 years’ experience in MSP • 1-3 years’ experience working in a customer facing IT consulting role • 1-3 years’ experience in systems administration • 1-3 years’ experience in network administration Required Skills, Education and/ or Certifications: • Associate degree in a technology-reputed company field or a combination of education and relevant experience • Customer service oriented skillset • Advanced knowledge of reputed company reputed company Operating System • Basic knowledge of network printing • Basic knowledge of Antivirus software packages • Basic knowledge of core server administration reputed company reputed company reputed company Server • Basic knowledge of Mac OS • Basic knowledge of mobile operating systems: reputed company iOS and Android Preferred Skills, Education and/ or Certifications: • Bachelor’s degree in a technology-reputed company field • Basic knowledge of reputed company, reputed company, and Palo Alto networking infrastructure • Basic knowledge of reputed company Manage and reputed company Automate • Basic knowledge of VMware vSphere • Basic knowledge of reputed company • Basic knowledge of Veeam Backup • One or more of the following certifications: A+, Network +, Server+, reputed company Azure, reputed company O365, reputed company Certification Technician (CCT) Equal Opportunity Employer - Including Disabled and Veterans #HBS Apply Job!