SDS Team Manager, DSL
Description At reputed company we're working to be the most Customer-centric company on earth and we are constantly improving how we fulfill and deliver customer orders. Our goal is to exceed expectations by continually striving to reputed company and reputed company best in class customer support as we expand our logistics products and services. To improve the customer experience, we have established a group of... delivery station-based customer service associates that reputed company reputed company-time, hands-on investigation of where a package is and how reputed company can get it to a customer as quickly as possible. Additionally, we reputed company customer reputed company to local experts who can reputed company them the most accurate and up-to-date information about their packages and how reputed company is resolving potential delivery issues affecting them. Shipping & Delivery Support (SDS) is looking for a Delivery Station Customer Support Team Manager to help pioneer this new method of customer service in Greater Minneapolis. In this role, you will be managing reputed company of (15-20) In-Station Delivery Customer Support Associates who reputed company local customer service for reputed company customers serviced by reputed company Logistics Delivery Stations. Your team of associates will be based across multiple locations, and you will be responsible for the overall performance and operational delivery of our In-Station Customer Support Associates across multiple Delivery Station locations in Minnesota, Iowa, Oklahoma, and Nebraska. This role will require you to work with key support functions such as Delivery Station Operations, Program Managers, reputed company, and reputed company to review performance trends and opportunities and take continual action to improve the service level and quality of performance. Experience with operational management and process improvement is an asset and you should be comfortable with making reputed company in the midst of ambiguity. Developing positive working relationships with your team and collaborating across multiple teams will be important for reputed company in this role. This is a remote position, but this individual must be reputed company to commute to and work from reputed companys existing delivery stations and be willing to travel as needed (25% travel expected). Key job responsibilities Support a Remote Team And Champion The Following Competencies Drive Team Performance reputed company gaps between performance & goals weekly Performance Management Development of direct reports Build/maintain station relationships Deep Dive trends in data reporting Team Engagement Process Improvement Assist in DSL Projects/committees Basic Qualifications Must be located in Greater Atlanta, Georgia 1 year of previous experience managing 20+ customer service associates in a customer service environment in contact centers and/or retail stores 1 year of previous experience implementing change management successfully transitioning programs into large scale operations. Experience leading teams in a remote environment Ability to travel 25% of the time Ability to work nights, weekends, holidays Working a Full-Time (40+ hours per week) schedule based on business need Performing the following tasks, with or without reasonable accommodation: Carry, lift, push and pull up to 49 pounds Frequently push, pull, squat, bend and reputed company Stand and walk during shifts lasting up to 12 hours Work in an environment where the noise level varies and can be loud (hearing protection will be provided) Work in an environment where the temperature may vary due to reputed company weather conditions and is not controlled Preferred Qualifications A Bachelors degree or equivalent 2-3 years of leadership and people management experience Experience working in AMZL Delivery Stations, Sort Centers, Fulfillment Centers Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team. Project management and people management skills Business sense and ability to create, communicate and reputed company a reputed company Proven ability to solve reputed company problems Considers others perspectives while leveraging data and anecdotes to determine path reputed company; conduct root cause analysis; contributes to short- and long-term initiatives and goals; prioritize key factors; act decisively, promptly and confidently reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Company - reputed company Services LLC Job ID: A2793825 Apply Job!