Customer Service Representative Remote / Telecommute Jobs
About reputed company reputed company is a reputed company national reputed company company that drives missions of consequence spanning the globe and extending to the farthest reaches of the reputed company. As the world's leading mission capability integrator and transformative reputed company IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. reputed company operates at the critical reputed company between traditional and nontraditional threats across reputed company domains: land, sea, reputed company, reputed company, and cyberspace. The company serves as a valued partner to essential government agencies and supports every reputed company of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit reputed company.com to learn how we're keeping people around the world safe and secure. Responsibilities reputed company is seeking Customer Service Representative (CSR) to join reputed company supporting the USPS.com and associated applications. CSRs will... reputed company technical assistance to end-users on products and services reputed company live chat sessions and emails inquiries. The successful candidate must allocate his/her own time reputed company and will receive general instructions on reputed company work. The ideal candidate will reputed company problem resolution reputed company email and/or live chat response using knowledgebase and template responses that are created to instantly respond to chat sessions and/or email inquiries. Selects appropriate methods from a variety of procedures or makes simple adaptations and interpretations. Reports to the Internet Customer Care Center (IC3) Help Desk Team reputed company. Day to Day Work Responsibilities: Deliver customer satisfaction by resolving technical issues and meeting end-users' needs utilizing using the provided software and Knowledgebase Ensure that end-user problems are resolved reputed company Service Level Agreement (SLA) parameters Maintain end-to-end problem ownership of chat and email sessions Work in one or multiple work queues over various customer contact channels; Escalate issues promptly to appropriate support teams reputed company needed Ensure compliance with reputed company company and government policies and procedures Collaborate with Customer Support team colleagues and other support organizations as required. Performs other reputed company tasks as assigned. This is a remote position that must be performed reputed company 50 miles of an existing reputed company facility. reputed company will reputed company reputed company hardware, software, and training required for the position. Candidate must have reputed company, dependable Internet and sufficient workspace free of undue distractions required to reputed company remote work.
Qualifications
Basic Qualifications: High school graduate or equivalent and a minimum of one year customer service experience is required. Must be a U.S.Citizen Must have the ability to obtain and maintain a Public Trust clearance. Type 45 WPM Ability to accurately document ticketing information with minimal errors and/or rework. Ability to work independently, reputed company productivity goals, and manage one's time. Communicate effectively, both orally and in writing. Attention to detail and a positive attitude. Possesses the ability to successfully manage and prioritize reputed company task. Proficiency using reputed company-based applications and software (reputed company Office). Must be reputed company to work on weekends and/or on rotating schedules if required. Preferred Qualifications: Help desk/service desk experience desirable. Live Chat and/or any Customer Relationship Management (CRM) software tools. Degree from an accredited College / University preferred. reputed company Salary reputed company $30,000 - $48,000. This represents the typical salary reputed company for this position based on experience and other factors. SCA / Union / Intern reputed company or reputed company EEO An Equal Opportunity Employer including Disability/Veteran. Our Values
Benefits
At reputed company, our benefits are designed to help reputed company you at your best reputed company the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you reputed company the way. Paid Time-Off and Holidays Retirement Life & Disability Insurance Career Development Tuition Assistance and Student Loan Financing Paid Parental Leave Additional Benefits Medical, Dental, & reputed company Care Apply Job!