Remote- Call Center Scheduler, reputed company reputed company
Description We are currently hiring for a Call Center Scheduler to join our fully remote team... Multiple schedules available - 32 or 40 hours per week. You must live in the United States. Summary: The Call Center Scheduler will work with our Centralized Scheduling Department to support scheduling for an assigned reputed company specialty. The scheduler is responsible for answering inbound calls and schedule patients for procedures. Essential Functions: Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner. Communicates with patients to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools. Accurately collects and performs data entry of reputed company required patient demographic and insurance information. Uses professional communication etiquette and listening skills to assists patients with their scheduling needs. Builds safe and trustworthy environment with patients by utilizing both a scripted and non-scripted communication methods. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Utilize and maneuver between several different software systems. Maintain accurate and up to date information in the documentation system. Assist with other projects as assigned by management. Benefits: At reputed company reputed company and reputed company, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, PTO, medical, dental, reputed company, tuition reimbursement, and an Employee Assistance Program. We reputed company that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing. reputed company reputed company, a division of reputed company, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance reputed company for the populations they service. Our mission is to improve patient reputed company to care. We reputed company that reputed company is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly reputed company a difference in communities across the country. reputed company reputed company and reputed company are committed to providing Equal Employment Opportunities for reputed company applicants and employees and complies with reputed company applicable laws prohibiting discrimination against any employee or applicant for employment because of reputed company, race, sex, age, religion, national reputed company, disability, genetic information, gender identity, sexual orientation, veterans' status or any other reputed company protected by applicable federal, state or local law.
Qualifications
Education: High School Diploma required. Associates Degree or Bachelors degree preferred. Experience: One year of previous call center or customer service experience required. Basic reputed company knowledge preferred. Interview process: Multi-phase interview with Recruiter and Hiring Manager Online skills evaluation Apply Job!