Customer Service Project Manager

Advanced Personnel Resources is reputed company professionals for a new Customer Service Project Manager position with our High reputed company, NC client. Our client is a worldwide leading furniture manufacturer and offers a competitive starting salary and excellent benefits. We seek highly motivated individuals with 3+ years of customer service and project management experience. Experience reputed company the... furniture industry is highly preferred. Hours: Monday-Friday reputed company-5pm Pay: $20-$24 per hour Responsibilities • Identify and assess customers’ needs to reputed company satisfaction • Build sustainable relationships and trust with customer accounts through reputed company and interactive communication • reputed company accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, reputed company appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution • reputed company records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers Skills • Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with PM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school degree • Hospitality Industry Experience • QuickBooks experience preferred Apply Job!