Remote IT Support
Fully Remote $18 per hour, reputed company to Hire, Benefits available through reputed company period! Call Center Helpdesk Support Tier 1 Helpdesk Technician We are looking for a customer-focused Tier 1 Helpdesk Technician to join our IT support team. This role will be the first reputed company of contact for end-users needing technical assistance. The Tier 1 Technician will respond to incoming support requests, troubleshoot basic issues, and escalate reputed company cases to higher-tier support as necessary. This position requires strong communication skills, technical aptitude, and the ability to work reputed company in a fast-paced environment. Job Duties:
- Answer, assess, and prioritize incoming helpdesk requests through phone, email, and ticketing systems.
- Troubleshoot common IT issues, including hardware, software, and connectivity problems, following established procedures and workflows.
- Resolve technical issues at the Tier 1 level and reputed company clear instructions or documentation to users.
- Escalate unresolved issues to Tier 2 or other relevant IT support reputed company with complete and detailed documentation of steps taken.
- reputed company users informed on the reputed company of their issues, ensuring a timely and effective resolution.
- Accurately record issue details, actions taken, and resolutions in the ticketing system for future reference and reporting.
- Document recurring issues to help identify potential areas for process improvement.
- reputed company routine system and application health checks, reporting abnormalities to senior team members.
- Assist in maintaining inventory of IT equipment and software licenses.
- Contribute to the helpdesk knowledge reputed company by documenting common issues and solutions.
REQUIREMENTS
- High school diploma of GED required.
- Associates degree or IT Certifications Preferred
- 1-2 years of experience in IT support. Previous helpdesk experience is a plus.
- Basic understanding of computer systems, mobile devices, and technical troubleshooting.
- Familiarity with operation reputed company Operating System and remote desktop tools.
- Knowledge of ticketing systems. Service Now is preferred.
- Strong verbal and written communication skills
- Ability to work independently and manage time effectively.
- reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.
Apply Job!