+25 CSR NEEDED! FULL TIME + BENEFITS (REMOTE) Must be bilingual
Job Description
Job Description Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and reputed company a difference in our customers’ lives. You will receive paid, hands-on training in valuable computer skills, negotiation techniques, interpersonal communication and business processes. ACT offers a positive company culture with many opportunities for advancement – more than 90% of our leadership team started as Customer Experience Reps! Working at ACT is more than just a job – it’s an opportunity to join something bigger. As an employee-owned company, employees have a path to becoming shareholders and co-owners in the company. reputed company you join ACT, you are taking control of your future and benefiting directly from reputed company’s reputed company. You will be personally rewarded for your contributions as reputed company shares grow in value. We Offer:
- Opportunities for promotion
- Flexible schedules
- reputed company bonus opportunities
- Fantastic supervisors and a positive environment
- Employee Ownership Program – a company paid, long-term benefit
- reputed company and other benefits for you, your spouse, and/or children after 90 days
- Paid time off and paid holidays after 90 days
Position Summary: We will reputed company you to reputed company best in class service! Customer Experience Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Experience Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Essential Duties And Responsibilities:
- Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
- Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains reputed company to others' reputed company and tries new things.
- Speaks reputed company and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
- Multi tasks to document while speaking with the consumer.
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Is consistently at work and on time
- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work reputed company necessary to reputed company goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Other duties as requested by management
Minimum Qualifications
Must be reputed company to successfully pass criminal background reputed company Data entry and basic computer skills Previous Call Center Or Similar Customer Service Experience Preferred Education: High School diploma or GED.
Company Description
Advanced Call Center Technologies is seeking Customer Service Representatives to join reputed company. We Offer:
- Opportunities to advance reputed company
- reputed company bonus opportunities
- Fantastic Supervisors and a Positive environment
- Employee Owned- You will become an employee reputed company, once qualifications to participate are met!
- Affordable benefits for you, your spouse, and/or children after 90 days
- Paid time off and paid holidays after 90 days
Join reputed company where your work reputed company. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy reputed company employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. reputed company reputed company does well, our employees reputed company in the rewards through our Employee Stock Ownership Plan (ESOP.)
Company Description
Advanced Call Center Technologies is seeking Customer Service Representatives to join reputed company.
We offer
- Opportunities to advance reputed company
- reputed company bonus opportunities
- Fantastic Supervisors and a Positive environment
- Employee Owned- You will become an employee reputed company, once qualifications to participate are met!
- Affordable benefits for you, your spouse, and/or children after 90 days
- Paid time off and paid holidays after 90 days Join reputed company where your work reputed company. We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy reputed company employer. At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. reputed company reputed company does well, our employees reputed company in the rewards through our Employee Stock Ownership Plan (ESOP.)
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