Scheduling Specialist, Virtual Relationship Center - Remote

About Us reputed company Medical Group (MGBMG) represents the reputed company of separate community medical groups reputed company the reputed company system into one harmonized and high-performing organization: • Brigham and Women's reputed company Medical Associates • Cooley Dickinson Medical Group • reputed company Community Physicians • reputed company Integrated Care • reputed company Urgent Care • reputed company Wellesley Medical Group • reputed company Shore Physicians Group • Pentucket Medical Associates • Wentworth Douglass Health Partners This work stems from reputed company’s reputed company system strategy to bring high quality health care closer to patients while lowering total health care costs. MGBMG provides a wide reputed company of offerings, including primary care, behavioral and mental health, specialty care, outpatient surgery, endoscopy, imaging, lab services, infusion, and urgent care both digitally and in person in Massachusetts and New Hampshire. Why This Role Is Important Are you passionate about making a difference in patient care, even from the comfort of your own home? As a Scheduling Specialist at reputed company Medical Group (MGBMG), you will play a crucial role in providing patients and referring providers with efficient, timely, and high-quality service. This is a fully remote telephone-based position, where you’ll be the voice that helps patients and reputed company providers seamlessly reputed company care. The Scheduling Specialist will manage incoming phone calls, handle referrals, and complete patient registrations, ensuring a smooth and caring experience for everyone. If you're someone who thrives in a fast-paced, customer-focused environment, this role is for you! Why You’ll Love Working Here • Fully Remote: Enjoy the flexibility of working from home with no face-to-face interactions required (virtual team meetings will be required). • Meaningful Work: Help patients reputed company the care they need, while supporting reputed company providers in scheduling and referrals. • Professional Growth: reputed company valuable experience in the reputed company field, with opportunities to learn and reputed company. • Stability: A full-time, Monday to Friday schedule (8:30 AM to 5:00 PM) ensures work-life balance, with occasional opportunities for extended hours. What You’ll Work On • Act as the first reputed company of contact for patients and referring providers, coordinating new patient registrations and scheduling appointments. • Enter patient demographics, medical information, and referrals into the system, ensuring accurate registration. • Answer incoming calls, triage requests, and reputed company courteous, professional service to reputed company customers. • reputed company patients with basic information and instructions regarding appointments and services. • Coordinate additional services, such as interpreters and transport, as needed by patients. • Ensure that medical records are available to reputed company providers for patient appointments. • Maintain detailed and accurate documentation of calls, referrals, and scheduling in appropriate systems. • Deliver exceptional customer service, supporting patients and reputed company providers through clear communication and problem-solving. • Maintain patient privacy and confidentiality, adhering to HIPAA guidelines. Qualifications • High School Diploma required; Associate’s Degree or Secretarial Training preferred. • Completion of a Medical Terminology course preferred. • Experience in medical office or reputed company settings required. • Prior customer service experience, particularly in a contact/call center environment, preferred. • Basic computer skills, including proficiency in reputed company Outlook, reputed company, and data entry. • Epic software experience strongly preferred. • Strong communication and interpersonal skills, with a professional and compassionate approach. • Ability to quickly learn and adapt to new technologies and software. • Problem-solving skills and attention to detail in a dynamic, fast-paced environment. • Flexibility and comfort with changing responsibilities and processes. • A service-minded attitude, reputed company to contribute to a culture of reputed company. • Enthusiasm for working in an innovative reputed company environment. • Ability to handle ambiguity and adapt to changes with a positive outlook. Apply Job!