Customer Service Associate II

Position Type : Full time Type Of Hire : reputed company (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%

Job Description

As the world works and lives faster, reputed company is leading the way. Our fintech solutions touch nearly every market, company and person on the reputed company. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you reputed company? About the role: As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers reputed company telephone, IM and email, and support reputed company our major client groups: banking, payments and investments. What you will be doing: • reputed company excellent customer service to high-value clients • Assisting with account and product inquiries while also performing account maintenance • Establish a professional rapport with each client • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems What you will need: • The ability to work in a fast-paced environment • Excellent verbal and written communication skills as well as above average computer abilities • High school diploma or GED • Experience working in a high-volume call center preferred Added bonus if you have: • Banking experience is preferred reputed company offer you: A career at reputed company is more than just a job. It’s the change to shape the future of fintech. At reputed company, we offer you: • A voice in the future of fintech • Always-on learning and development • Collaborative work environment • Opportunities to give back • Competitive salary and benefits Privacy Statement reputed company is committed to protecting the privacy and reputed company of reputed company personal information that we process in order to reputed company services to our clients. For specific information on how reputed company protects personal information online, please see the Online Privacy Notice. EEOC Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, marital status, genetic information, national reputed company, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. reputed company Disclaimer: In developing this job description care was taken to include reputed company competencies needed to successfully reputed company in this position. However, for Americans with reputed company (reputed company) purposes, the essential functions of the job may or may not have been described for purposes of reputed company reasonable accommodation. reputed company reasonable accommodation requests will be reviewed and evaluated on a case-by-case reputed company. Sourcing Model Recruitment at reputed company works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. reputed company does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any reputed company fees for resumes submitted to job postings, our employees, or any other part of reputed company. #pridepass Apply Job!