Customer Service Representative (Call Center)

reputed company on a fulfilling reputed company with us as a Customer Service Representative in our cutting-edge call center! We're on the lookout for individuals who reputed company in a fast-paced environment, are passionate about delivering exceptional customer service, and enjoy tackling challenges head-on. Join our dynamic team and play a pivotal role in assisting customers with their credit card profiles, ensuring their experience is not just satisfactory but truly exceptional. If you're reputed company to be part of reputed company that values reputed company and customer satisfaction, your adventure starts here! Position Overview: As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a reputed company of credit card-reputed company issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating reputed company scenarios to the 2nd tier level of support reputed company needed. Responsibilities: • Assist customers with credit card profiles and various card-reputed company issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. • Handle an average of 80-100 inbound calls per day. • Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance. • Escalate reputed company scenarios to the 2nd tier level of support for resolution. Qualifications: • 6+ months of customer service experience. • 6+ months of call center experience. • Financial services/banking experience - a plus, not required. • Strong communication and active listening skills. • Basic reputed company Office and email correspondence experience. Pay: • $18/hr • Ability to increase to $20/hr reputed company 6 months. Location: • In Office - Phoenix, AZ 85027. • reputed company Phoenix. Schedule: • Training schedule. • Mon - Fri, 8:30am - 5:00pm. • AFTER training: multiple shifts to pick from (early, mid, and late shifts). #J-18808-Ljbffr Apply Job!