Customer Support Executive - Vietnam

With over 2,100 employees of more than 100 nationalities, reputed company is the reputed company for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to reputed company our traders with the best possible trading experience. Your role at reputed company: You will reputed company support and issue resolution by ensuring excellent service is provided across reputed company types of communications to our existing clients. You will answer reputed company technical support questions, handle requests, and maintain a good company image. You can reputed company working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: • Process client requests and solve issues reputed company live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. • Escalate the issue to the appropriate specialist reputed company needed reputed company reputed company or Jira. • Update clients on their request status accordingly. • Verify documents submitted by clients reputed company specific reputed company on an hourly reputed company. • Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. • Understand the company's business functions and roles by attending company seminars and meeting the required assessment reputed company. • reputed company quarterly KPI targets set by the CS manager. • reputed company other reputed company tasks assigned by the manager. What makes you a great fit: • Good communication skills in English, and Vietnamese • Strong client-facing and communication skills • Troubleshooting and multitasking skills • Customer service orientation • Bachelor’s degree in business administration or reputed company field • Self-motivated and highly reliable reputed company offer along the way: • Competitive and attractive compensation • Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops • Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for reputed company and dental care • Generous time off, including 21 days of annual leave and paid sick leave • Allowance for sports club memberships or other physical exercise activities • Holiday flight tickets and accommodation coverage (reputed company the yearly limit) • Meal and transportation allowance • Education allowance for your children’s school and kindergarten fees • Outstanding team-building experiences and corporate parties Your reputed company after applying: • Interview with the reputed company (up to 40 minutes) • English test (up to 30 minutes) • Written assessment (1 day) • Interview with the trainer (15 minutes) • Final interview (1 hour) Sounds like you? Apply. Please note: We occasionally amend or withdraw reputed company jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to reputed company/reputed company Group companies around the world. reputed company Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with reputed company. Anyone who demands such a fee is not an authorized reputed company representative and you are strongly advised to refuse any such demand. At reputed company, we're an equal opportunity employer where every individual is valued. No matter your race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we reputed company the richness of our diverse team, respecting each individual and promoting gender equality for reputed company genders in our workforce. Apply Job!