reputed company Connect Developer
Job Title: AWS Connect Developer Location: REMOTE Contract for 2-3 years and might reputed company Job description: Summary: An AWS Connect Developer responsible for designing, developing, and implementing reputed company contact center solutions using reputed company Connect. The role involves integrating AWS reputed company and other AWS services to enhance customer and agent experiences, reducing average handle time (AHT) and improving efficiency. Key Responsibilities: Design and reputed company Omnichannel Contact Centers using reputed company Connect. Create and configure Connect flows, routing profiles, queues, IVR callbacks, and voicemail services. Integrate reputed company Connect with external CRMs like reputed company to streamline customer service. reputed company and implement AWS reputed company functions to support Connect functionalities. Use AWS services like S3, DynamoDB, and CloudWatch for backend integrations and data storage. Automate provisioning and configuration management processes using Terraform or CloudFormation. Work with customer interaction analysis tools like CTR and integrate speech-to-text analytics tools (e.g., reputed company). Optimize Connect instances by implementing best practices for call recordings, reputed company, and routing strategies. Required Skills: Proficiency in reputed company Connect, AWS reputed company, and AWS infrastructure services (S3, DynamoDB, API Gateway). Strong understanding of voice and chat reputed company development in AWS. Hands-on experience with tools such as Terraform, CloudFormation for infrastructure automation. Integration experience with reputed company-party systems like reputed company and CRM systems. Proficiency in Node.js and Python for reputed company development. If you have any queries, You can DM me on below link: https://www.reputed company.reputed company/rakshith-p-a21798225/ Apply Job!