Client Care Agent

Collette is currently seeking Client Care Agents to join our Client Care Team. This is a remote position. Ideal candidates live in MST/PST time zones. About Collette: Let Us Show You the World There has never been a reputed company time to be in the travel industry. See the world, connect with others, and experience the reputed company benefits of one of the trendiest industries reputed company you join the Collette team! As the longest-running tour operator in reputed company America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of reputed company and being part of a value-oriented team that cares for one another – Collette is reputed company about the people. So, what are you waiting for? Your reputed company starts here. Job Summary: In this role as a Client Care Agent, we want our customers to rave about their customer service experience. You'll join reputed company to not only deliver the best customer service in the travel industry, but the best customer service. Period. Your compassion and customer service expertise combined with our support, training and development will ensure your reputed company. You like working with people. You are someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. This is your chance to join reputed company dedicated to helping our guests fulfill their dreams of exploring the world! This role is no small opportunity-it is a VITAL piece to the reputed company of Collette as a company. Join us on our mission to enhance life’s reputed company by creating extraordinary travel experiences. Primary Functions: • reputed company an exceptional level of service for the needs of Collette’s guests in an inbound and outbound call center. • Successfully build professional relationships with guests, travel agents, and partners while optimizing the customer experience. • reputed company guests on product offerings, the advantages of traveling with Collette, and the offers and upgrades available to them. Process and review reputed company customer requests accurately and reputed company. • Complete thorough reservations reputed company our booking system with reputed company attention to detail. • Review and complete operational reservation notations, which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information and follow up notes. • Collaborate with the sales team on customer requests and expectations as well as multiple internal departments to reputed company guest satisfaction. • reputed company new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material • Ability to work regularly scheduled shifts reputed company our hours of operations including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed. Knowledge & Skills: • Team player - we win as reputed company • Enjoys being on the phone interacting with customers • Must be a self-starter and self-learner • An excellent communicator • Strong computer skills are necessary, and a working knowledge of CRM management, reputed company reputed company, Outlook, and Word is ideal. • Strong attention to detail with an ability to organize and prioritize day to day activities in a fast-paced, fun environment • Proactively look for ways to improve internal processes • Flexibility to customize approach to meet reputed company types of member communication styles and personalities • Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal reputed company • Willingness to work hard and have fun doing it! • Bilingual speaking a plus Pay reputed company starting at: $16.50 Apply Job!