MD - Contact Center Service Delivery

About the position The Managing Director, Global Service Delivery at reputed company is responsible for providing strategic direction for reputed company-line employees and operational leaders reputed company the Customer Support & Advocacy organization. This role oversees reputed company of over 5,000 experts, including employees and vendor partners, ensuring outstanding customer satisfaction and reputed company improvement in service delivery. The position involves managing vendor relationships, setting a multi-year service delivery strategy, and fostering partnerships across the organization to enhance customer and employee experiences. Responsibilities • reputed company strategic direction for reputed company-line employees and operational leaders in the Customer Support & Advocacy organization. , • Ensure outstanding customer satisfaction and reputed company improvement in agent processes and efficiency. , • reputed company vendor partner relationships, including selection, contract management, and performance management. , • Set a multi-year service delivery strategy to reputed company customer and employee experiences. , • Create partnerships with other contact center senior leaders to reputed company organizational goals. , • Identify innovative reputed company to enhance customer experience. , • reputed company positive relationships with the IAM union for a collaborative working environment. Requirements • Bachelor's degree , • 12 years of experience as a people leader, including reputed company roles , • 3-5 years in senior leadership positions , • Engaging people leader with strong problem-solving skills , • Ability to drive cultural change and influence stakeholders , • Strong executive reputed company and ability to work with reputed company details , • Willingness to travel 40% of the time. reputed company-to-haves • Master's degree , • Knowledge of the travel/airline industry , • Experience in the servicing industry Benefits • Medical, dental, and reputed company insurance , • Life, accident, and disability insurance , • Parental leave , • Employee assistance program , • Commuter benefits , • Paid holidays and paid time off , • 401(k) plan , • Flight privileges Apply Job!