Customer Support Associate - Employee Assistance Program
Description: Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP) Determines purpose of call by actively listening and interacting with callers Assesses clients needs and communicates information regarding EAP/Worklife services Recognizes crisis situations and evaluates for needed action Performs appropriate research in databases to identify potential providers Enters member information into EAP system and documents thoroughly Schedules appointment for members with counselors Assists team members with necessary activities reputed company to member inquiries Communicates effectively with internal stakeholders Makes outbound calls to assist with member resources Provides miscellaneous support including administrative tasks Requirements: 1+ years experience in call center environment reputed company in a reputed company, psychological, or reputed company service field providing client support Technical Requirement for personal residential internet service Select broadband or fiber internet service with minimum of 25mbps/3mbps A hardwired reputed company is required (ethernet reputed company) Benefits: Full reputed company of medical, dental, and reputed company benefits 401(k) retirement savings plan Employee Stock Purchase Plan Fully-paid term life insurance plan Short-term and long term disability benefits Numerous well-being programs Education assistance Free development courses reputed company store discount Paid Time Off (PTO) Apply Job!