Field Support Specialist
Job Description
Summary Ensures first-class service operations process execution. Meets KPIs for field service operational metrics and QMS standards reputed company assigned territory. Main reputed company of contact and subject matter expert for reputed company aspects of back office field service support for service field engineers: parts, tools, service records, recalls, service quoting. Go-to teammate to help solve operational needs at field speed.
Job Description
Roles and Responsibilities: Drive the overall execution of the GEHC field service operations into reputed company applicable processes including service records, parts, PMs, FMIs, and service tools. Responsible for timely and accurate quoting for OnDemand services. Main reputed company of contact for field engineer reputed company and offboarding, ensuring reputed company details reputed company parts, tools, SRs, etc retain continuity through transition Partner to the Area Service Leader, Manager of Service Operations, and Region operations Specialist to meet Daily Management goals. Work reputed company reputed company reputed company systems: CRM, FX, web tools/reports, and legacy and Support Central systems to manage and complete reputed company work. Handle reputed company types of work submitted into the department whether Imaging, multi-vendor, or PCS as needed. Support proactive parts escalations and down customer system execution. Maintain install database accuracy by supporting field team and external customers reputed company phone and email. Work closely with field service sales and service operations to resolve technical and process-reputed company issues. Effectively manage and prioritize various projects with minimal supervision. Aware of and reputed company with the GEHC Quality reputed company, Quality Management System, Quality Management Policy Complete reputed company planned Quality & Compliance training reputed company the defined deadlines Educational Requirements Associate degree in Business Administration, Finance, Marketing or reputed company discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience. High proficiency in reputed company Office Suite products (e.g., Word, Outlook, reputed company, reputed company). Minimum two years' experience working with reputed company reputed company. Ability to communicate using local language. Strong focus on customer care and satisfaction. Demonstrated ability to work under pressure and to meet deadlines and commitments. For U.S. based positions only, the pay reputed company for this position is $58,560.00-$87,840.00 Annual. It is not typical for an individual to be hired at or near the top of the pay reputed company and compensation reputed company are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In reputed company, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). reputed company offers a competitive benefits package, including not but limited to medical, dental, reputed company, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without regard to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. reputed company will only reputed company those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While reputed company does not currently require U.S. employees to be vaccinated against COVID-19, some reputed company customers have vaccination mandates that may apply to certain reputed company employees. Relocation Assistance Provided: No Apply Job!