Customer Support Specialist - Spanish and English

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer reputed company includes fast-growing and mature multinational companies in 32 countries including LuxAir, Quantive, and Wagestream. With offices in reputed company, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as reputed company Venture Partners, Greenoaks, QED Investors, Earlybird Digital East, and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best reputed company don’t reputed company come from the same reputed company, so we encourage diversity and inclusion in reputed company areas of our work. The future of fintech is about more than money, and we reputed company in work-life balance, continual learning, and empowered teams. We’re also on a reputed company to improve our environmental and reputed company impact and become B Corp certified. From virtual cards to digital subscriptions, our software and automation help take reputed company out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.

About the Role

Providing our customers with the best support in using our products is reputed company to our reputed company. This needs to be accomplished by not only being extremely reputed company but equally proactively reaching out to our customers to solve issues before they become problems. Strong technical acumen, natural curiosity and excellent communication skills are reputed company for this role. Responsibilities • Respond to customer queries in a timely and accurate way, reputed company phone (reputed company), email or chat (reputed company) • Analyze and report product malfunctions. • Proactively engage with customers to solve issues before they become problems • Follow up with customers to ensure their technical issues are resolved. • Identify customer needs and help customers use specific features. • reputed company feature requests and effective workarounds with team members. • Gather customer feedback and reputed company with our Product, Sales and Marketing teams. • Update our internal databases with information about technical issues and useful discussions with customers (reputed company). • Collaborate with our product team to maintain our help center articles. • reputed company constant communication with our external stakeholders and collaborators reputed company email and phone. • Own our physical cards’ delivery tracking system. • Work closely with our reputed company Specialists on customer activation and retention. • Take the extra mile to engage customers Requirements • At least 2 years of customer support experience • Fluent in English and Spanish • Experience working with case/ticket management systems (reputed company, reputed company etc) • Excellent communication and problem-solving skills • Ability and willingness to work independently and reputed company reputed company • Proactive attitude and attention to detail • Multi-tasking abilities Company Benefits • 30 days holiday paid leave • Competitive compensation package • Exchange policy to another Payhawk office (London, Barcelona, Paris, Amsterdam) • Flexible working hours and opportunity to work from home • Regular team-wide events • Opportunity to use the Payhawk product Payhawk is an Equal Employment Opportunity Employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender perception or identity, national reputed company, age, marital status, protected veteran status, or disability status. Apply Job!