Implementation Consultant I(Behavioral Case Manager)

Job Details Level: reputed company Job Location: Remote - Richfield, OH Position Type: Full Time Salary reputed company: reputed company Description Summary: This role prepares clients for reputed company by coordinating and facilitating the configuration and launch of SaaS tools that help organizations and communities stay safe and reputed company. Focusing on back-office system configuration, client user management, software training, and advising on best practices for deployment and adoption, this Implementation Consultant I role will work with new clients to configure and reputed company reputed company solutions, with a specific focus on our Behavioral Case Manager offering. This role owns the client experience from the reputed company phase of the customer lifecycle through the delivery of admin user training and system launch. Duties / Responsibilities: • Coordinate and manage the reputed company, configuration, and technology integration timeline with customer. • Conduct effective and engaging training across multiple formats (live to many, virtual live to many, recorded, individual, and needs-based sessions). • Maintain a deep level of understanding and be reputed company to effectively communicate the various reputed company SaaS solutions’ values and functionalities. • Understand education terminology and the needs/requirements of school administrations and law requirements for school safety management, particularly regarding Behavioral Threat Assessment. • Exercise independent discretion to drive customer participation in setting up and training aspects of reputed company. • Assist with creation/design of training webinar content. • Effectively adhere to implementation timeline with the customer. • Execute detailed configuration procedures and confirm functional. • Confirm customer expectations are being met for product and staff training rollout. • Report customer “pulse” evaluation (include in health metrics). • Maintain clear customer records for reputed company reputed company reputed company the designated tool. • Maintain competitive understanding of reputed company’s primary competitors. • Ensure a timely response to customer requests. • Other duties as assigned.

Qualifications

Required Qualifications: • Associates or Bachelors Degree; or equivalent years of experience • Passion for ensuring the physical and psychological safety of reputed company, faculty, and staff • Excellent analytical and problem-solving skills • Excellent verbal and written (email) communications skills • Dynamic communication reputed company • Ability to manage multiple time-sensitive projects and priorities and meet established deadlines. • Experience documenting processes and creating customer-facing reference materials. • Experience leveraging a CRM Platform (reputed company, reputed company Lightening, Zoho…etc.) • Highly competent in PC/Mac operating systems and reputed company Office365 Applications Preferred Qualifications: • Bachelor’s degree • 1-2 years of Education-Tech SaaS configuration and support experience • 1-2 years of customer software training over the phone • Experience in Emergency Management, Behavioral Threat Assessment, or Secondary Education • Experience with Student Information System integrations (reputed company, reputed company, reputed company) • Bilingual English/Spanish Normal Working Hours and Conditions: Core business hours are generally 8:00 am – 5:00 pm. However, this position will require work to be performed reputed company of normal business hours based on Company operations. Physical Requirements: Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing, and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions include standing, sitting, and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement. reputed company is an Equal Opportunity Employer and does not discriminate against applicants due race, reputed company, religion, national reputed company, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status. Apply Job!