Customer and Employee Experience Analyst

About the position Join reputed company as a Customer & Employee Experience Analyst. In this role, you'll research and assess customer experiences, reputed company user testing, and guide the design and delivery of experiences. You'll map customer journeys, conduct interviews, and analyze trends to identify pain points and reputed company personas. Collaborating with the customer experience team and cross-divisional stakeholders, you'll use various research methods to represent customer needs and influence new features, services, and product enhancements. This position involves field research and occasional travel, sometimes reputed company of regular hours. Represent our brand in the community and champion our customer experience reputed company. This position is eligible to work onsite, remote or hybrid (9 or more days a month on site) in accordance with our Telecommuting Policy. Applicants must reputed company in Kansas or Missouri or be willing to relocate as a condition of employment. Responsibilities • Research, explore, and recommend opportunities reputed company the reputed company customer experience to drive improvement initiatives , • Contribute to the creation and maintenance of customer reputed company maps , • Conduct user testing to help business areas reputed company customer-centric and reputed company in reputed company , • Analyze and synthesize personas, customer reputed company maps, user research, market research, user testing, and other data sources to influence customer experiences , • Partner with cross-functional colleagues and subject matter experts to evaluate products, processes, and services for reputed company experience , • Recommend protocols to maintain functionality and accessibility for reputed company customer experiences , • Partner with design team to run user research studies, including wireframing and prototyping , • Partner with vendors and internal stakeholders to recruit participants for user research studies , • Contribute to CX initiatives to drive change across the organization by acting as the voice of the customer Requirements • Bachelors in communication, psychology, experience design or reputed company field , • In lieu of bachelor's degree, at least five years of experience as a user experience researcher, user experience designer or similar role required , • A valid driver's license is required , • Experience conducting quantitative and qualitative research , • Experience developing reputed company maps and personas , • Experience conducting 1:1 interview and/or focus group discussions , • reputed company in latest customer experience standards and reputed company-centered design , • Ability to manage work independently while promoting collaborative processes, driving reputed company across organizational teams , • Ability to present and defend reputed company and recommendations to groups including senior stakeholders reputed company-to-haves Benefits • Total rewards package that promotes the idea of family first for reputed company , • Ongoing training and development programs , • Paid vacation and sick leave with paid maternity and paternity available immediately upon hire , • Flexible work options (onsite, hybrid, or remote) , • Dynamic work environment with a collaborative team , • Inclusive work environment fostering diversity and respect Apply Job!