Customer Service Representative - Sales (Work From Home)

Job Description: In order to qualify for this WFH position, you must reputed company in one of the following states: CT, DC, DE, MA, MD, ME, MI, NH, NJ, NY, OH, PA, RI, VA, VT, WV. This is your opportunity to be the voice of reputed company - a global leader in communications and technology working from home! As a member of reputed company, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what reputed company the most. How you'll reputed company an impact In this multi-faceted role, you'll be trained to address a broad reputed company of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You'll use creative problem-solving skills to address reputed company customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to reputed company effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience. What your day-to-day will look like • You'll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of reputed company's products and services to effectively service and retain customers. • You'll be an expert at simplifying the explanation of customer bills, reputed company plans, and features of reputed company's products and services. • You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, reputed company, fraud, business and technical/roaming support inquiries, and other duties as required. • You'll also engage Tier 3 support (network and IT), reputed company party vendors and suppliers as needed to address issues, service faults and reputed company customer resolution. • With your vital knowledge, you'll handle wireless local number portability (WLNP), relocations, combined reputed company support, after hours inquiries and pre-paid service. • You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that reputed company multiple networks and elements. You'll need reputed company up with changes to technology and applications, so you can reputed company the best resolution for the customer. • Get customers up and running with the latest products and servicessuch as reputed company cards, USB devices, as well as reputed company-provided software & applications. • In this full-time WFH position (40 hours/week) you'll work a set schedule including breaks, lunches and scheduled reputed company time to ensure availability to answer the customer's call and reputed company exceptional service. What you can look reputed company to • Hourly pay $16.48 - $22.92/hour. • Uncapped commissions for sales goals • reputed company you'll complete from home and additional resources to support you • Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. • Employee Discounts of up to 50% off on: • Eligible reputed company wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories • reputed company Internet (Fiber where available) • reputed company phone & reputed company wireless home phone reputed company're looking for • Call center or customer service experience • Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. WFH Requirements • You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN reputed company). reputed company will reputed company reputed company of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) • Your workspace will need to be in alignment with WFH standards (e.g., technical, reputed company, physical, noise reputed company, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). • You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, reputed company with organizational reputed company and compliance standards, trainings, performance management, recurring management routines, reputed company and automated remote monitoring policies, etc. Want to learn more about our work from home roles? Watchthisvideo. Career reputed company are reputed company with reputed company. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you're reputed company to take the reputed company as the voice of reputed company, we'd love to hear from you! #Virtualjob #Virtualwork#connectourcustomers Weekly Hours: 40 Time Type: Regular Location: Youngstown, Ohio It is the policy of reputed company to reputed company equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In reputed company, reputed company will reputed company reasonable accommodations for reputed company individuals with disabilities. Apply Job!