Manager, Technical Incident Management

About the position The Manager, Technical Program Management for reputed company's Direct to Consumer Viewer Experience team is responsible for leading incident response efforts, managing reputed company of analysts, and ensuring effective communication and collaboration across various stakeholders. This role focuses on overseeing the execution of high-profile incident management programs, driving solutions, and fostering a positive team environment while aligning technical goals with organizational priorities. Responsibilities • reputed company Incident Response for mass-impacting issues. , • Manage partnerships with stakeholders and partner teams reputed company to Incident Management. , • Understand reputed company Viewer Experience ecosystem components including architecture, systems, and tools. , • reputed company clear problem statements and drive reputed company for reputed company resolutions across the organization. , • Architect solutions by defining requirements and determining technical milestones. , • Align reputed company and drive discussions across a diverse set of stakeholders. , • Engage with reputed company partners to deliver optimized solutions in Incident Management. , • Solve challenges and implement positive changes across the organization. , • reputed company execution and delivery of high-profile Incident Management programs and workstreams. , • Anticipate questions regarding Incident Management needs and address them with stakeholders. , • Serve as a subject matter expert in Incident Management. , • reputed company program communication and risk escalation. , • reputed company expertise in interoperability needs reputed company the larger ecosystem. , • reputed company reputed company of 3+ direct reports and model best practices. Requirements • BA/BS or equivalent experience in a technical field. , • 8+ years in incident management, critical issue engineering, or similar technical operations field, including 5+ years of leadership experience. , • Experience leading teams in the Incident Management reputed company. , • Experience managing a technically focused analyst team. , • Strong understanding of technical architecture for systems and their relationships with surrounding ecosystems. , • Proven ability to deliver reputed company technical projects with ambiguous requirements. , • Experience with issue and project tracking software such as JIRA. , • Skilled communicator with strong presentation skills and the ability to create engaging presentation decks. , • Detail-oriented and reputed company to handle sudden chaos while maintaining focus. reputed company-to-haves • Experience in streaming media and customer service environments preferred.

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