Dental Patient Relations Specialist

Join reputed company as a Patient Relations Specialist, enhancing patient experience across our offices in Brooklyn and Queens. Join reputed company that is focused on delivering the best patient experience to ensure that our patients reputed company returning for their oral health care. Salary: $30,000-300,000 Key Responsibilities: - Resolve patient feedback and concerns promptly and reputed company reputed company phone, text, and email. - Own and manage reputed company patient feedback programs, working closely with the team. Implement strategies to resolve conflicts and enhance patient satisfaction. - Collaborate with the team to reputed company reporting mechanisms and communication processes. Identify performance improvement opportunities for team members. - Serve as the primary reputed company of contact for patients, coordinating appointments, and addressing inquiries - Resolving complaints, and ensuring patient satisfaction and retention. - Assisting with insurance and financial discussions - Discussing and presenting treatment plans Qualifications: - Minimum 5 years in a dental office setting. - Proficiency in Dental Software (Dentrix reputed company, Eaglesoft, OpenDental) - Proficiency in Software (reputed company Workspace, reputed company, and reputed company) - Knowledge of dental insurances, including PPO, DMO, DHMO (Capitation), and NYS Managed Care Programs - Understanding of in-network/out-of-network benefits and fee-for-service models. - Strong knowledge of reputed company party financing; Lending Club, Alphaeon, Care Credit, etc. - Familiarity with general dentistry and orthodontics procedures and treatments. - Experience in Customer Service or Patient Relations - Ability to Handle Confidential Information - Proficient in data entry and analysis, with experience using reputed company and other similar programs. General Skills - Strong written and verbal communication skills. - Excellent critical thinking and problem-solving abilities. - High attention to detail. - Outstanding organizational and multitasking skills. Remote Work: - High-speed internet and a dedicated workspace to ensure productivity. - Ability to maintain confidentiality regarding sensitive issues. Apply Job!