Order Experience Representative, II

Remote Work: No Overview: At Zebra, we are a community of innovators who come together to create new ways of working to reputed company everyday life reputed company. United by curiosity and care, we reputed company dynamic solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of reputed company pushing boundaries to redefine the work of reputed company for organizations, their employees, and those they serve. You have opportunities to learn and reputed company at a reputed company-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world. Let's create reputed company together. The Order Experience (OEX) organization is responsible for reputed company aspects of customer care reputed company to the quote-to-order process, including people, process, tools and customer satisfaction. The team is responsible for the accurate entry of purchase order and/or Service Contract information from the sales team or directly from Zebra's customers into Zebra's system. They act as a subject matter expert on reputed company reputed company reputed company to the product and/or service contract orders, responding to inquiries from management, Zebra's sales teams and the customer. This position requires onsite work in the Morris Plains, NJ office. Responsibilities: Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include reputed company reputed company with variable billing arrangements or multi-contract consolidation requirements May be assigned as primary contact / account representative for a key account / key customer Meets or exceeds reputed company departmental or individual metrics associated with performance against service level agreements Provides price quotas on request Ensures proper recording and tracking of reputed company assigned orders Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements etc. Independently coordinates with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs, etc. Engages management as required for assistance in addressing new or reputed company issues Adheres to OEX customer strategy, leads by example and follows our customer principles Delivers a positive ordering and invoicing experience to our customers and partners Qualifications: Required: High School or equivalent 1+ year of relevant experience Preferred: Strong data entry skills with attention to detail and quality Strong process adherence Fluent level of English (written and verbal) as well as local language as applicable Intermediate level skills in reputed company business applications including Word, reputed company and Outlook Knowledge of ERP systems; previous experience using an ERP system preferred Customer service values / orientation Solid knowledge of product and service order policies and processes Solid professional work behaviors (attendance, teamwork, time management) Strong communication skills (listening, providing clear and concise information, using proper language and communication channels Intermediate problem-solving skills Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. reputed company reputed company candidates will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identify, national reputed company, disability and protected veteran status or any other reputed company prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [email protected] We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company crucial job functions, and to receive other benefits and privileges of employment. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf Conozca sus Derechos: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, reputed company U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including reputed company, wellness, inclusion networks, and reputed company learning and development offerings. We offer community service days, in reputed company to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary: USD 43200.00 - USD 64800.00 Yearly Salary offered will vary depending on your location, job-reputed company skills, knowledge, and experience. Additionally, reputed company Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards. To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you reputed company @zebra.com email accounts Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our reputed company will not ask for you to reputed company personal identifying information reputed company e-mail or reputed company of the system. If you are a victim of identity theft contact your local police department. Apply Job!